A&A Global Industries, LLC. | Customer Service ...

Our growing Amusement and Redemption services company is looking for a detail-oriented, highly motivated and organized Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone who enjoys a dynamic work environment and is keen to demonstrate their expertise and grow within a motivated team.The ideal candidate will have 2+ years of experience in customer relations and support, as well as experience engaging with customers on behalf of A&A Global Industries. The Customer Service Representative calls for a confident and outgoing individual with a strong work ethic, the ability to oversee multiple tasks, and an aptitude for maintaining and building strong interpersonal relationships with our customers.Job DetailsSalary: $40 - 45k base salary - based on experienceJob Type: Full-time (Immediate Hire) In-office 8-5 M-F EducationLicensure RequirementsBachelor's Degree Preferred Job Information and Duties·      Answering Inquiries: Responding to customer questions via phone, email, or chat.·      Problem-Solving: Troubleshooting issues with products or services.·      Customer Satisfaction: Ensuring customers are satisfied with their purchases and handling    complaints.·      Product Knowledge: Maintaining a thorough understanding of the company's products or services to provide accurate information.·      Follow-Up: Checking in with customers post-purchase to ensure continued satisfaction.·      Team Collaboration: Working with other departments to resolve complex issues.·      Sales Support: Informing customers about additional products or services that may benefit them. ·      Records details of customer interactions and actions taken·      Provide Information to our customers about our products and services·      Manage various amounts of incoming phone calls, while identifying and assessing customers' needs to achieve satisfaction·      Build sustainable relationships and trust with customer accounts through open and interactive communicationRequired SkillsCompetenciesOur ideal candidate will have:·      Ability to understand and address customer needs and concerns·      CRM experience (Salesforce preferred)·      Microsoft Office suite (Excel experience and proficiency is required)·      Remaining calm and patient, especially when dealing with difficult customers·      Identify any escalated or expedited issues that require immediate attention and support·      Strong analytical skills to identify and resolve issues efficiently·      Familiarity with customer service software and tools·      Flexibility to handle various tasks and adapt to changing customer needs·      Resolve customer and client issues in a timely and effective manner·      Excellent verbal and written communication skills·      Proactively resolve any issue that could affect customer satisfaction·      Highly organized and able to quickly prioritize multiple assignments with high quality results. ·      Basic understanding or fluent in Spanish is a bonus, but not required Benefits401(k) matching Medical InsuranceDental Reimbursement PlanVisionFlexible Spending Account (FSA)Voluntary benefitsLife insurance Vacation and Paid time offSchedule: Monday through Friday 8:00am - 5:00pm Work Location: Cockeysville, MarylandEmployer paid parking and fitness center Work Authorization United States (Required) Submit a cover letter and your qualifications telling us why you are the best person for this position.

Created: 2025-01-19