Restaurant Associates | VP of Business Excellence

Position Title: VP of Business ExcellenceReports To: COO Salary: $180,000-$215,000Other Forms of Compensation: 30% Bonus Eligibility + Comprehensive Benefits PackageThe VP of Business Excellence role is a senior strategic regional role reporting to the Compass@Google COO that provides strong leadership in "clearing the path" for operations teams to deliver excellence in service and experiences within the Food program across the Americas region. This position will lead and inspire a small team of people who will support creating top-notch, innovative hospitality experiences for users, drive new business mobilizations, provide catering administration services, deliver business optimization initiatives (for both overall effectiveness and financial efficiencies), and tie it all together through strong project management for the region. This position will also work with a variety of stakeholders across multiple functions and levels to continually raise the bar of our Compass@Google Food program. This role requires significant travel to each location to meet with clients and Compass stakeholders.This role is based in New York, NY.The Great Things You Will Do:Own business excellence for the Americas region and hold both self and team accountable to high standards across key areas of responsibility (user experience, business optimization, project management, new business mobilizations, and catering administration)Champion user experience and hospitality within the region by partnering with operations leaders and global partners to set expectations around what great looks like, training teams to understand and live up to the expectations, and building systems and processes to ensure high standards are maintained and continuously improvedFocus efforts on unit-level enablement to ensure every single site has the tools, systems, and processes needed to deliver at the highest level of qualityPartner with Finance to ensure return on investments in efficiency efforts are captured and reported to key stakeholdersBuild dashboards or other reporting mechanisms to ensure continual monitoring of data and progress against objectivesLead a variety of projects, in partnership with stakeholders within and outside of the region, to drive operational excellenceAct as the bridge between Compass and Google stakeholders - keep everyone informed and aligned on strategy, priorities and operational deliveryBring ideas and innovation from the wider Compass world and beyond to the Google account, and drive a culture of excellence and continuous improvementShare key learnings, successes, and innovations across Americas region and more broadly with global teammatesBe a member of the C@G Americas regional leadership team, sharing best practices, helping to define regional strategy, and taking part in ownership of regional success Respond promptly and professionally to all inquiries (whether from client, Compass stakeholders, or regional teams)Manage compliance to company and client standards, meet deadlines, champion safety culture, and deliver on budgetLeadership Competencies:This position will supervise andor interact with a team that includes Regional Managers, District Managers, Functional Managers and their direct reports.Think fast, use technology - Finds newquicker ways of meeting goals, shows conviction in own judgment and decisions and responds quickly under pressureOpenly share and co-create - Delegates tasks to develop othersPassion for Quality - Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefitsWin through Teamwork - Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organizationEmbrace Diversity - Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.Takes Responsibility and making the big calls - Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externallyTaking the responsible approach to business and digging into the operations to understand processes, promptly address opportunities, and celebrate successes. Our Ideal Candidate:MBA degree is preferred, or equivalent professional experienceHas a minimum of 8 years food service multi-unit management experiencePassion for hospitality, innovation and creative experiencesProject management experienceAbility to effectively communicate, motivate and interact with all levels within the organizationA proven track record of leadership - creating strategic vision, identifying successors, and inspire relentless hospitalityProven coaching and teaching skills with peers, individuals, and teamsCreates a culture of food and workplace safetyProven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy Demonstrates good judgment and decision making skillsMaintain a positive attitude under pressure and motivate teamGeneral culinary knowledge of basic kitchen practices, protocols and proceduresAbility to maintain confidentialityWorking knowledge of Google Docs, Microsoft Word, Excel and PowerPointAbility to work independently without creating silos, leveraging stakeholders as neededAbility to work in a fast paced, changing environment

Created: 2025-01-19