SuperStroke Golf | Operations Associate (On-Site)

About SuperStroke: At SuperStroke we are passionate about creating the world's best-performing golf grips; ones that inspire confidence for golfers of all abilities and can be matched to biomechanical needs and personal preferences. When you work at SuperStroke, you create exceptional and meaningful work with innovative team members by your side. Job Summary: This is a customer-facing role responsible for assisting customers with placing orders, answering questions, and troubleshooting account issues. This individual plays a vital role in ensuring a smooth and efficient order process while maintaining a high level of customer satisfaction.Key Responsibilities:Answer inbound phone calls from customers to assist with order placement and address inquiries regarding products and services. Troubleshoot account issues, including resolving order issues or order status updates. Collaborate with sales, customer service, warehouse and other teams to ensure customer orders are processed accurately and efficiently. Proactively follow up with customers regarding order confirmations and questions. Enter, update, and maintain customer information in the order processing system, ensuring all details are correct and complete. Handle escalated customer issues with professionalism and escalate matters to supervisors when necessary. Maintain knowledge of product offerings and pricing to provide accurate information to customers. Exhibit excellent communication skills, a customer-first attitude, and the ability to handle both customer inquiries and internal team requests in a fast-paced environment. Ensure customer satisfaction by addressing concerns promptly and courteously. Allocations of all orders out of our DCPerform other duties as assigned by manager Skills & Qualifications:Knowledge and passion for Golf is preferred but not necessaryProven experience in a customer service or order processing roleExperience with Major Big Box or EDI customers preferred. Strong communication skills, both verbal and written. Ability to troubleshoot and resolve issues in a calm and professional manner. Experience using order management software (e.g., Quickbooks) is preferred. Detail-oriented with strong organizational skills. Problem-solving mindset with the ability to work independently and as part of a team. Strong customer service orientation with the ability to handle challenging situations. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Knowledge of order processing systems and allocation tools. Ability to quickly learn and adapt to new systems and processes. How you'll be successful: INNOVATION - We're driven by the belief that there's always a better way.PERFORMANCE FIRST - We don't launch a new grip or a new technology unless it's better.ONE SIZE DOESN'T FIT ALL- We create a wide range of grips to help all golfers play their TEGRITY - We always set out to win, but we believe it's how we play the game that matters most.What we offer: We offer benefits and a generous time off package to our employees.Benefits include:Bonus opportunitiesDental insuranceHealth insuranceLife insurancePaid time offVision insurance

Created: 2025-01-16