DivIHN Integration Inc | HRIC Service Desk ...

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact one of our Talent Specialist Amit | 224-507-1290 Muskan | 224-369 -4238 Title:HRIC Service Desk Representative Location: Milwaukee, WI Duration: 12 Months Description: A key customer service contact who receives incoming questions from job applicants, vendors, retired, active, and former employees. Specifically, answers calls related to: benefits, staffing, employee record changes, verification of employment, as well as HR programs, policies, and procedures. Also, provide support for HR administrative work and other HR divisions to enhance customer service. Job Duties : - Primary contact for clients Human Resource department and provide prompt responses and accurate answers to active, retired, and previous employees, vendors, and managers regarding a wide range of human resources policies, practices, and programs. This individual will utilize - Direct customers to cppropriate ctaff (Subject MatterExpert) andor providers in response to requests of a specialized nature or requiring unusual policy interpretation - Work in collaboration with HRIC teams to ensure continuous process improvement in the areas of quality, cycle-time, and cost and operation efficiency and miscellaneous duties Minimum Qualifications: - Understanding of HR benefits, policy, and procedures. - Exceptional customer service orientation, multi-tasking, and interpersonal skills. - Excellent listening, oral and written communication skills. - Ability to assess and interpret customer needs regarding benefits, HR policies, programs, and procedures. - Working knowledge of various computer systems and applications and solid PC skills. - Ability to work independently and as part of a team to achieve a common objective. Preferred Qualifications: - Experience in a call center environment, preferably HR focused. About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Created: 2025-01-15