BIGO | User Operation Specialist

Specialist, User ManagementLocation: Century City, Los Angeles, US (3 days hybrid in the office)About This RoleThe User Operations Specialist is responsible for the development, continuous improvement, and delivery of top-quality support. They are customer-obsessed and comfortable leveraging data, partnerships, and technology to develop creative solutions that improve the BIGO LIVE experience.ResponsibilitiesDriving in-app operational strategies based on user portraits and user behavior analysis and converting it into actional plan to drive revenue growthFamiliar with user segmentation and user growth incentive system with user-first mindsetManage Comparable Territories of Users for Field and Data Driven Insight and tactics and strategies resulting in Paid User Retention, Acquisition, Customer Satisfaction and Revenue GrowthWork collaboratively with stakeholders from Operations, Marketing, and Analytics to understand our user behaviors and unearth problems we should be focused onManaging user groups to increase user stickiness, user activation and user loyaltyUphold a top-quality support experience through the measurement of customer happiness, resolution time, and adherence to a meticulous quality assurance frameworkEnsure clarity around priorities, goals, and metricsThis position may require travel, both domestically and internationally, as necessary to fulfill job responsibilities. Travel frequency and destinations will vary based on business needs and specific job duties. All travel arrangements will be coordinated in accordance with company policies.QualificationsBachelor's Degree abovePreferred experience segmenting an entire user base to create bespoke users journeys for different audiences to drive conversion, retention and monetizationStrong business communication skills and excellent logical thinking skills, and excellent in discovering valuable regular patterns from massive dataComfortable with fast-facing environmentBenefitsCompetitive pay package that includes a base salary and performance-related bonusGenerous paid time off starting at 4 weeks + 10 sick days and 9 Holidays per yearFree medical, dental, and vision insurance401kFree gym membership and meal allowanceAbout BIGOWHO WE AREBIGO is a fast-growing Singapore technology company established in 2014.Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.At present, BIGO has 5 R&D centres, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.For more information, please visit our website: MISSIONConnect the world and share beautiful moments.OUR VISIONTo be a content platform inspiring one billion people's lives.OUR KEY TO SUCCESSBIGO is dedicated to technology innovation. We own over 40 patents in VoIPVideo related technology, and over 60 patents are under the process of application.About Our Product-BIGO LIVEBIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real time, and enjoy fun live sessions with people worldwide.BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.

Created: 2025-01-14