Art of Tea | Sales Support Coordinator

About UsArt of Tea is an award-winning, organic-certified tea company rooted in the tradition of crafting exceptional, hand-crafted teas that inspire connection and wellness. Our mission is to impact as many lives as we call through tea. From rare, single-origin teas to curated blends, Art of Tea is recognized globally for its dedication to creating a mindful tea journey that brings people together and enhances daily rituals. Joining our team means becoming part of a brand that blends passion with purpose to make a meaningful impact in the wellness industry. Our customers include Wolfgang Puck, Princess Cruises, The Standard Hotel, The White House, #Slack and many more. We're looking for a detail-oriented and proactive Sales Support Coordinator to join our growing team and play a critical role in driving sales growth and enhancing customer satisfaction.About the RoleAs the Sales Support Coordinator, you'll work closely with our sales, operations, and customer service teams to ensure data accuracy, streamline processes, and nurture strong customer relationships. This position is perfect for someone who thrives in a fast-paced environment and enjoys collaborating across departments to make a meaningful impact.What You'll DoEnsure order accuracy for large customer accounts and create branded proposals.Process and track sample orders to support sales efforts.Manage backorder reports and communicate updates to customers.Maintain CRM data hygiene in HubSpot and support integration efforts with ERP systems.Data Entry for order accuracy and reporting. Collect and communicate customer feedback to improve satisfaction and retention.Support cross-departmental updates on product launches and seasonal campaigns.Act as a backup for order entry and account setup during high-demand periods.What You BringExceptional organizational skills and attention to detail.Proficiency in CRM tools (HubSpot preferred) and ERP systems like Acumatica.Strong communication and interpersonal skills.A collaborative mindset and ability to work across teams effectively.A passion for customer satisfaction and driving operational excellence.Why Join Us?Be part of a dynamic, mission-driven team.Work in a collaborative and innovative environment.Opportunity to make a direct impact on customer satisfaction and sales growth.

Created: 2025-01-14