PeopleSharp | IT Support Engineer

This job is being posted by PeopleSharp on behalf of an NYC based MSP.Do you want to work for a growing MSP that has been around for over two decades? Do you like fast-paced, hands-on work that allows you to learn new technologies? This New York based MSP is looking for an IT Support Engineer who will be a point of contact for a variety of clients, helping them solve technical problems quickly and efficiently. This is a hybrid position located in New York, NY.We'll Provide:Robust benefits package including PTO, 401k, healthcare, dental, and visionSalary range of $75,000-$85,000Hybrid work split between client sites, remote, and in-officeSupportmentorship from supervisors and other team membersOpportunities for continued growth and learningWhat You'll Do:Act as an escalation point for service ticketsSupport and mentor more juniorfront-line staffTravel to client sites as neededWork on projects as neededPerform client onboardingsCreate and maintain documentationSkills You'll Need:Valid license and reliable transportationMinimum 3 years IT industry experience in SMB environmentsFamiliarity with tools: ConnectWise RMM, ConnectWise PSA, IT Glue, Entra IDProficient with Microsoft 365 and Windows ServerExceptional verbal and written communication skills with an emphasis on being clear, concise, and friendlyAbility to lift 30lbsNext Steps:Quick apply with your resume here OrGet a head start on our application and aptitude testing process here:

Created: 2025-01-14