Pella Corporation | Residential Sales Consultant

Position Overview: The Residential Sales Consultant is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieve individual sales goals through assertively presenting a compelling case for customers to choose Pella. Understand customer wants and needs and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% "Very Satisfied" customer experience every time.The Residential Sales Consultant's (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to:Adopt and deliver a structured sales presentation.Prepare and present a price quote before leaving every appointment.Follow up and respond to all customer questions within 24 hours.Be available for customer appointments during evenings and Saturdays, in addition to weekday hours.ResponsibilitiesAccountabilities:Achieving individual sales and customer satisfaction goals and objectives.Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.Striving to close the sale during all customer interactions.Ensuring quotes and orders are accurate following company sales process.Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problemsissues.Maintaining exceptional level of expertise of productsservices relating to Pella's customers, as well as staying abreast of the competitive landscape.Maintaining exceptional level of expertise of productsservices relating to Pella's customers.Conducting after-sale follow up with customers and developing lead and referral generation.Actively represent Pella at company sponsored events, invitations to discuss andor present Pella products, andor home shows.Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.SkillsKnowledge:Able to quickly earn trust and credibility with customersProvide superb customer service and generate referrals from one customer to othersSkilled at relating to a variety of customers- balances poise and integrity with a service mentalityAble to negotiate, build value and address objections towards closing a saleWorks collaboratively with Pella team members and customersEnjoys working in fast-paced environment with a high sense of urgencyAble to grasp technical concepts related to general constructionStrong problem-solving skillsEnergized by meeting and engaging new people, skilled networkerDemonstrates confidence balanced with humilityTenacious, able to persevere through sales challenges and setbacksDemonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be availableExcellent influencer- can sell something new, shift paradigms, conveys the value propositionSeeks out internal experts and utilizes their knowledgeAdaptable to changing processes and prioritiesWorks well without close supervision but always keeps their manager informed.Focused on details and follow throughProficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applicationsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education Andor ExperienceBachelor's degree (B. A.) from four-year college or university; or one to two years related experience andor training, or equivalent combination of education and experience. Individual's motor vehicle record must also comply with company requirements. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.Language And Communication SkillsAbility to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.Professional SkillsMust present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.Reasoning AbilitiesAbility to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.Physical DemandsWhile performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift andor move up to 10 pounds and frequently lift andor move up to 25 pounds, and occasionally lift andor move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.TravelThe vast majority of travel will be local. Must be able to drive to showrooms, job sites and customercontractor locations and required company functions at various locations.About Pella CorporationAs the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of "” that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. 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Created: 2025-01-14