Ernest | Customer Support Representative

Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.Essential FunctionsReceives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the CustomerSales PersonnelResponds immediately to Customer inquiriesinformation needs and provides positive, courteous service to CustomerSales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of productWorks with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completionWorks with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendorReports all errors or any other pertinent customer concerns to Manager of Inside Client RelationsKeeps lines of communication open with ManagerSales PersonnelLooks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customersKeep up to date information on customersAssist in maintaining assigned Sales Personnel's unshippedunbilled reportQualificationsClientcustomer service experience or equivalent combination of formal educationtraining and experience in the industrial packaging or related industryWorking knowledge CRM management systemsThorough knowledge of outbound calling techniques and customer service measurements of successDemonstrated ability to communicate effectively both verbally and in writingBackground with distribution methods, process improvement programs and proceduresLimited product knowledgeWork Location: In person

Created: 2025-01-14