UTAC | Account Manager

Responsibilities: Account Farming (External)Daily direct interface with customers on day-to-day tactical business issues including: Build & maintain strong customer relationships. Be a key contact point between the company, the sites, and customers in AM-related matters. Understand customer's business and productsproduction requirementsProduction planning, logistics, purchasing, and finance services issue resolutionManaging upside requests from Customers and working with Factory to support their requestsDie loading and tracking and support Factory on die attainment.Expired and excess material reclamation and liability claims. Follow up on excess material disposition and trackingCoordinating Aging wafer disposition and clearanceCustomers issues log (complaints on services, quality issues, etc)Customer reporting and manage Customers' inquiresInternal Account Support Maintain data in forecasting system, including creation of customer forecast device and updating volume, pricing, and customer code, etcResponsible for monthly forecast reviews and forecast accuracyFeedback to Sales and management teams on forecast trends & changesUpdate sales and management team of monthly and yearly forecast projectionsProvide accurate demand visibility to fulfill operations planning and execution (capacity, materials, resource, revenue, etc.)AR reconciliation follow-up.Sales Support Work with Sales on AOP planning and forecasting.Work with Sales on quotation preparation and ensure immediate system pricing updatesProvide monthlyquarterly quotation and price list alignment and updates to the customerDaily interface with sales team (Sales Manager, TPM, Factories, etc.) on accounts and business activities and issues impacting short to medium term demandProvide information on customer needs & volume potentialCo-Coordinate and prepare Quarterly Customer Business Review (QBR) presentation materials Participate in the customer QBR if requiredTOPMOUTax penalty reclamation & support other corporate initiatives when applicableRequirements:Degree or equivalent experience7+ years of experience in the semiconductor industry or related fieldA self-motivated, highly motivated to succeed, "can do" attitude and result-orientedStrong organizational skills and attention to detailProven ability to build and maintain strong relationships with customers and internal stakeholdersExcellent communication and interpersonal skillsStrong negotiation and problem-solving skills, with a customer-focused mindsetAbility to work independently and as part of a team in a fast-paced, dynamic environmentProficiency in Microsoft Office suite and CRM software

Created: 2025-01-14