SANTONI | Store Manager - Luxury Footwear (Santoni ...

The vocation of Santoni is the continuous pursuit of excellence. Since 1975 we have been "builders of beauty," with commitment and passion devoted daily to the realization of a project in which we have invested time and love to the culture and the Italian manufacturing tradition. The secret of success lies in the value of Santoni's people engaged with us, and who share our passion and our ethics. Intelligence, imagination and intuition guide our strategic choices. Taste, Generosity and Grit are the hallmarks of Santoni's pany Overview:Santoni is a prestigious luxury brand recognized for its unparalleled craftsmanship in footwear. Our products represent the pinnacle of Italian excellence, blending traditional artistry with modern design to create timeless pieces. Our flagship store on Madison Avenue, New York, is a showcase of our commitment to quality, luxury, and exceptional customer experience.Job Summary:We are seeking an experienced and dynamic Store Manager to lead our flagship store on Madison Avenue. The ideal candidate will have a proven track record in managing luxury retail stores, preferably within the footwear sector, and possess a deep understanding of the luxury market. The Store Manager will be responsible for driving sales, ensuring an exceptional customer experience, managing the store team, and maintaining the brand's high standards of excellence.Key Responsibilities:Store Operations Management:Oversee daily operations of the flagship store, ensuring all activities align with the brand's luxury standards.Implement and maintain store policies and procedures to ensure efficiency and consistency.Manage stock levels and inventory control, ensuring the availability of key products while minimizing overstock and markdowns.Ensure the store is impeccably maintained, including visual merchandising that reflects the brand's image and seasonal themes.Sales & Customer Service:Lead the store team in achieving and exceeding sales targets and KPIs.Develop and implement sales strategies tailored to the local market and clientele.Foster a culture of excellence in customer service, ensuring every customer receives a personalized and memorable shopping experience.Handle high-profile clients with discretion and professionalism, building long-term relationships with VIP customers.Team Leadership & Development:Recruit, train, and mentor a team of sales associates and supervisors, ensuring they are knowledgeable about the brand, products and luxury retail standards.Set clear performance expectations and provide regular feedback to the team.Conduct regular team meetings to discuss sales performance, new product launches, and upcoming store events.Create a positive and motivating work environment, encouraging teamwork and professional growth.Brand Representation & Marketing:Act as a brand ambassador, representing Santoni in the local luxury community and building relationships with key influencers.Collaborate with the marketing team to plan and execute in-store events and promotions that attract high-end clientele.Stay informed about industry trends, competitors and local market conditions to adapt strategies accordingly.Ensure all staff members embody the brand's values and deliver a consistent brand message.Financial Management:Manage the store's budget, including sales, expenses and profitability.Analyze sales data and financial reports to identify opportunities for growth and improvement.Develop and implement action plans to achieve financial goals, including cost control and revenue enhancement initiatives.Report on store performance to the Retail Director, providing insights and recommendations for future strategies.Qualifications:Experience:Minimum of 5 years of experience as a Store Manager in a luxury retail environment, preferably within the footwear or fashion sector.Proven track record of achieving sales targets and managing a high-performing team.Skills:Strong leadership and team management skills with the ability to inspire and motivate staff.Excellent communication and interpersonal skills, with the ability to engage with high-net-worth -depth knowledge of the luxury retail market and an understanding of the expectations of luxury customers.Strategic thinking and problem-solving abilities, with a focus on driving business growth.Proficiency in retail management systems and Microsoft Office Suite.An active client book is a plus.Personal Attributes:Passion for luxury fashion and footwear, with a deep appreciation for craftsmanship and quality.High level of integrity, professionalism and discretion.Ability to work in a fast-paced environment while maintaining meticulous attention to detail.Strong organizational skills and the ability to manage multiple priorities.

Created: 2025-01-14