CRG | CWR-Customer Service Rep

CWR-Customer Service Rep ILocation: Newark, New Jersey 7105Duration: 26 weeksShift Details: 5 days (including Saturdays )11-7:30pmPay Rate: $18hrJOB DESCRIPTIONAs a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background "” the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.RESPONSIBILITIESAssist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess, and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersQUALIFICATIONSAt a minimum, you'll need:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.It'd be great if you also have:High school diploma or equivalent1-year related experience preferably within a call center environmentStrong customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsCategory Code: JN044

Created: 2025-01-14