Recruiting USA | Service Coordinator

Job Title: Service Coordinator Location: Dallas, TXCompany Overview: We are a premier high-end residential AV company specializing in cutting-edge home automation, audio-visual systems, and luxury lighting and shading solutions. Our clients expect top-tier service, and we pride ourselves on delivering exceptional experiences. We are seeking a skilled and dedicated Service Coordinator to join our team in the Dallas area.Position Overview: The Service Coordinator will serve as the central point of contact for all service-related inquiries, ensuring smooth and efficient support for our clientele. This role requires a strong technical background in residential AV systems, including Lutron lighting and shades, as well as Crestron, Savant, and Control4 control systems. The ideal candidate is a problem-solver with excellent communication skills and a knack for delivering outstanding customer service.Key Responsibilities:Technical Troubleshooting: Provide expert guidance to clients by troubleshooting AV system issues over the phone, offering solutions, and escalating cases as needed.Service Scheduling: Coordinate and schedule service calls, ensuring prompt and efficient resolutions for client concerns.Billing and Invoicing: Manage service-related billing, including preparing invoices, processing payments, and maintaining accurate records.Customer Communication: Act as the primary liaison between clients and the technical team, maintaining clear and professional communication throughout the service process.Documentation: Maintain detailed records of service requests, troubleshooting steps, resolutions, and client feedback.Team Collaboration: Work closely with technicians, project managers, and other team members to ensure seamless service delivery.Qualifications:Technical Expertise: Strong background in servicing and troubleshooting residential AV equipment, including Lutron lighting and shades, Crestron, Savant, and Control4 munication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical issues to anizational Skills: Proven ability to manage schedules, prioritize tasks, and maintain detailed records.Customer Service: Demonstrated commitment to delivering exceptional customer experiences.Problem-Solving: Ability to analyze and resolve technical issues efficiently and puter Proficiency: Familiarity with CRM software, scheduling tools, and standard office applications.Experience: Minimum 3-5 years of experience in a related role in the AV industry.Preferred Qualifications:Certifications in Lutron, Crestron, Savant, or Control4 systems.Previous experience in a service coordinator role within the AV or home automation industry.Why Join Us?Work with a team of industry experts in a dynamic and growing company.Be part of a company that values innovation, quality, and customer petitive salary and benefits package.How to Apply: If you are a detail-oriented, tech-savvy professional passionate about delivering exceptional service, we'd love to hear from you! Please submit your resume and cover letter detailing your experience and qualifications to [email address].Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Created: 2025-01-14