HCLTech | Desktop Support Specialist

Desktop Support SpecialistJob descriptionMust possess a professional demeanor and strong customer serviceconsultingtraining skillsExperience troubleshootingrepairing desktop and laptop hardware in the field or in a related areaBasic understanding of networks, Intel servers and telecomsStrong Break Fix skills Desktops, Workstations, Notebooks, and Dell tabletsStrong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)Strong Microsoft operating system troubleshooting skillsStrong macOS operating system (Big Sur & above) troubleshooting skillsStrong problem solving and critical thinking skillsStrong written and verbal communication skillsMust be self-motivated and the ability to work independently with minimal supervisionMust have excellent time management skillsMust be detail and process orientedAbility to walk long distances across large facilitiesMust be able to pass a background security checkValid driver's license and reliable transportationWhat will make a candidate stand outExperience with ticketing systems (BMC, SNOW, RequestCenter etc.)Experience working with executivesCertifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNPExperience performing remote control of PCs and video conferencing knowledgeSCCM experienceDisclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, andor local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. Compensation and BenefitsA candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Created: 2025-01-14