Canon U.S.A., Inc. | Client Svc I Rep: Device ...

Client Svc I Rep: Device MaintenanceUS-NY-New YorkJob ID:32565 Type:Full-Time # of Openings:1 Category:Field Service NY - NY-NYC Health-MSAbout the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your ImpactMain Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include CopyPrint ProductionCopy Center, Copier Maintenance, MailCourier Services, ReceptionOffice Services, ShippingReceiving, Inventory Services, Warehouse, File RoomRecords File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client andor division needs.Device Maintenance: -Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location. -Follows daily, established maintenance processes and procedures. -Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. -Evaluates equipment issues and notifies service department if unable to resolve. -Delivers paper. -Assists end-users in basic functionality of equipment. -Records meter reads. -Maintains service activity reports. -Monitors supplies and restocks inventory.About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skillstechnical knowledge. - Ability to work OT as needed. - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Required to take all necessary steps to obtain security andor other clearances required by customers to enter the customers' premises. - Ability to work with minimal accordance with applicable law we are providing the anticipated base salary for this role: $17.20 to 23.37 hrCompany OverviewAbout our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to itsKyoseiphilosophy of social and environmental responsibility. To learn more about Canon, visit us atconnect with us on LinkedIn at.Who We AreWhere Talent Fosters Innovation.Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We OfferYoull be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!-Employee referral bonus -Employee discounts -Dress for Your Day attire program -Casual dress (including jeans!) is welcome -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere elseBased on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners.Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available atcomply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractorsubcontractor.All applicants must reside in the United States.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If you are not reviewing this job posting on our Careers site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at.#CUSAPosting Tags#PM20 #LI-JZ1 #LI-ONSITEPI0c8548d8fae9-35216-36462877

Created: 2025-01-13