Tandym Group | Senior Telecom Technician

A recognized nonprofit services organization in New York City is currently seeking a new Senior Telecom Technician to join their growing team. In this role, the Senior Telecom Technician will be responsible for installing, maintaining, and repairing telecommunications equipment and systems.Responsibilities:Installing, configuring, and maintaining telecommunications systems and equipment, including voice, data and video networksTroubleshooting and repairing telecommunication equipment and cabling, ensuring optimal performancePerforming routine inspections and preventive maintenance on all VOIP and telecommunication equipmentProviding excellent customer service by addressing client inquiries and resolving issues promptly, and perform onsite repairsMaintaining accurate records of work performed and equipment inventoryProviding technical expertise, leadership, and project coordination services to support and maintain continuity of the organization's day to day technical needsCreating professional user-facing instructional documentation, including user guides, technical how to's, and other knowledge transfer materials, as required. Utilizes publication and graphic design software for document creationAssisting the Director of UX and Manager of AV with the research and determination of appropriate end-user hardware and software solutions to suit current and future needPerform other duties, as neededQualifications:3+ years of experience in a Technical andor End User Support roleBachelor's DegreeExperience as a Telecom Technician or in a similar roleStrong understanding of Telecommunications systems, protocols, and technologies (e.g., VOIP, fiber optics, DSL)Experience working with Avaya Cloud technologies, Spectrum Cloud technologies and Genesy CloudBasic networking knowledge and concepts, including knowledge of TCPIP ports, and basic routing fundamentalsSuperior technical, creative critical thinking, and troubleshooting skillsGreat interpersonal skillsExcellent communication skills (written and verbal)Superior technical and creative critical thinking skillsDesired Skills:Experience with Audio Video Amplification and Cabling

Created: 2025-01-06