Weyco Group, Inc. | Customer Service Representative

We need to fill a Customer Service Representative position in our Customer Service Department. Primary Job Responsibilities:· Product Knowledge: Provide informed answers to questions regarding products, pricing, and availability.· Order Support: Assist customers and the Sales Force in processing orders and tracking their progress.· Effective Communication: Clearly and efficiently respond to shipping inquiries and provide timely updates on order status.· International Collaboration: Coordinate with our international customer service department to address customer needs and manage necessary documentation.Job Requirements:· Problem Solving: Identify and troubleshoot customer issues, providing effective solutions to enhance customer satisfaction.· Mathematical Skills: Perform basic mathematical calculations, including percentages, to handle discounts, refunds, and pricing adjustments.· Outstanding Written and Verbal Communication: Demonstrate exceptional written and verbal communication skills to effectively interact with customers and convey information clearly and concisely.· Organizational Skills: Utilize strong organizational skills to manage time effectively, prioritize tasks, maintain a tidy and efficient workspace, and ensure a strong follow-up on customer inquiries and issues. · Team orientated with the ability to effectively interact with co-workers, internal departments, and external customers.· Strong Computer Skills: Proficiency in using computers, including knowledge of Microsoft Office Suite, office software, the ability to quickly learn new technologies.· A minimum of two years of call center experience (preferred)· Bilingual in English and Spanish (preferred) Weyco Group provides a family-friendly atmosphere with a great corporate culture, work from home opportunities, and a comprehensive benefit package which includes: medical, vision, and dental insurance, LTD, HSA, vacation, and 401(k). Candidates should send resume and salary requirements to:Weyco Group, Inc.333 W. Estabrook BlvdGlendale, WI 53212Attn: Human ResourcesE-mail: : 414-908-1935

Created: 2025-01-11