Insight Global | Desktop Support Technician

Thank you for applying to this position! This is a full-time contract position with one of the largest healthcare organizations in NJ. There are two shifts available: Sunday-Thursday 12p-8p and 4p-12a.Pay Rate:$20-$25 HourlyLocation: Paramus, NJMust-haves-2+ years of help desk experience andor desktop support experience-Experience working with a ticketing system handling L1 Support Issues-Windows 7 & Windows 10 Support-Office 365 and connectivitynetwork (VLAN) troubleshooting experience-Drivers License, reliable car, updated vaccinations, and open to working flexible shiftsPlussesHealthcare Industry ExperienceDay-to-DayAn employer is seeking a Service Desk Analyst in Northern New Jersey. This person will provide deskside support to end users in a hospital setting. This persons responsibilities include but are not limited to printer connectivity issues, network related issues (VLAN), EMREHR related issues, security related issues using Imprivata and McAfee Encryption, office 365, iPhoneiPad support, outlook, etc. This individual must have excellent phone presence, customer service skills and the ability to deal with difficult end users. This person will need to be able to multitask and the ability to close ticketsresolve issues quickly. Any issues that cannot be handled via phone support will be escalated to the field technicians to provide desk side services. This person must be flexible with schedule and be open to covering shifts when needed. This person must also have a current drivers license and a reliable car.

Created: 2025-01-05