AGM Tech Solutions - A Woman and Latina-owned IT ...

***Candidate should demonstrate experience with manufacturing systems and experience overseeing an ERP implementation***SUMMARYThe Program Manager will be responsible for coordinating delivery of technologysolutions that will result in realizing the business outcome targeted by the Lead andtheir Business Partners.The Program Manager will report into the IT Director - Project and PortfolioManagement, and will partner with Product Directors to define the program strategy,monitor progress, mitigate risks, remove impediments, resolve escalated issues andcommunicate progress. The Program Manager is accountable for resolvinginterdependencies, projecting resource requirements, planning and facilitatingorganizational change management, financial management, vendor management andproviding a program environment for optimized delivery of high quality technologysolutions that meet business expectations.Programs will likely impact multiple business areas including, but not limited to: HR,Sales, IT, Finance, Marketing, Logistics, and Customer Care.The Program Manager also shares accountability with Project Managers for deliveringquality solutions that meet business outcomes. The Program Manager will guide,coach and oversee the work of Delivery Managers assigned to a Program.Program Manager may manage one or multiple initiatives within the program as aDelivery Manager depending on the complexity and type of the initiatives.Responsibilities include:Program Strategy and Leadership∙ Partners with Product DirectorIT Director to define, maintain and track the program's objectives,roadmap, strategy, structure, scope, budget and success measures.∙ Coordinates with Product DirectorIT Director and Business Partners to identify projects,deliverables and timeframes for realizing business outcome.∙ Defines the required skills competencies to staff the project(s) teams effectively.∙ Partners with business and IT leads to staff the projects appropriately - including internal andexternal resources.∙ Leads vendor RFP, selection and contracting (MSA, SOW) processes (as needed).∙ Applies organizational policies and processes to create, communicate and gain buy in to theprogram governance structure and processes that is most suitable for the type of program.∙ Ensures that team members understand their roles and responsibilities.∙ Participates in solution definition to gain good understanding of business needs, priority andimpact in realizing business outcomes.∙ Ensures team collaboration, motivation and achievement.∙ Guides and coaches Delivery Managers and other team members in the program and ensurescontinual alignment of deliverables to program objectives.∙ Identifies gaps in team skills and collaborates with chapter leads to coach and mentor teammembers.∙ Collaborates with Product Owners, Business Partners and IT Leads to ensure that teams areworking on the right things to optimize teams delivery.∙ Proactively identifies and mitigates risks to realizing the benefits of the program∙ Provides timely and concise communications for the overall program as needed.∙ Develops and fosters relationships with the Key Stakeholders, IT Leads, Product Owners andbusiness partners in order to improve communication and enhance their support for the program.∙ Manages and monitors communication between the program and other portfolio projects.Program Planning and Execution∙ Leads the team to insightful thinking by developing creative approaches to delivering services,business models and strategies with technology solutions.∙ Partners with Delivery Managers, Technical Leads and Business Leads to analyze, propose andrecommend solution alternatives with constraints on time, budget and resources, while meeting businessobjectives.∙ Removes impediments for the team quickly and ensures smooth operating and environment forthe teams.∙ Identifies and manages cross project dependencies by actively seeking out such information fromthe Delivery Manager, Release and Change teams in order to be comfortable that the overall programgoals are achievable.∙ Responsible for capturing decisions, program risks and issues, defining mitigation strategies andensuring the program is minimally impacted.∙ Develops and track progress against plans and budgets, coordinates meetings, publishesagendasminutes and status reports, documents risks and issues, prepares presentation materials.Program Governance∙ Facilitates governance and escalation processes as defined and agreed for the program..∙ Conducts impact assessments for program changes and recommends decisions.∙ Creates and manages the program budget - tracking plan vs. actual vs. forecast.∙ Analyzes variances and trends in costs, schedule, quality and risks by comparing actual andforecast to planned values in order to identify corrective actions or opportunities.∙ Serves as escalation point for Delivery Managers and Product Owners for internal and vendorrelated issues.∙ Capture and monitor burn rate of the Program.

Created: 2025-01-05