Simply Biotech | Service Engineer

Service Engineer- Simply Biotech OVERVIEW Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Service Engineer with a biotech company in Palo Alto, CA who possesses: B.S. Engineer, Biomedical Engineering, or a related technician field 2-3 years of experience in technical diagnostics and wet repair, with expertise in high-throughput or complex lab systemsPrior experience with a Quality Management System and Customer Relationship Management platform Email resumes to or call 858.376.5078 FULL DESCRIPTION: The selected candidate will be responsible for: Instrument Diagnostics and Repair Perform diagnostics, troubleshooting, and repairs on company instruments portfolio. Address hardware and software issues to restore peak performance across systems. Perform repairs on company instruments used in Manufacturing and R&D. Ensure that all instruments meet operational specifications. Routine Maintenance and Upgrades Conduct preventive maintenance and apply necessary hardware and software upgrades across internal and external units. Manage system calibrations and firmware updates to align with industry standards, enhancing reliability across all company instruments. Assist with managing and maintaining spare part inventory. Collaboration and Continuous Improvement Collaborate with engineering and product development teams to identify and address recurring issues, sharing insights that contribute to future product enhancements. Report on field performance for next-generation models, supporting improvements to key models to better meet research demands. Assist with documentation and implement best practices. Customer Support and Reporting Act as a liaison between customers and the technical team by providing remote troubleshooting and support, ensuring quick resolution of technical issues. Maintain detailed service logs and communicate regular updates to the Manager of Customer Success regarding equipment status and repair progress. Producing timely and accurate expense reports. The selected candidate will also possess: Bachelor's degree in Engineering, Biomedical Engineering, or a related technical field, or equivalent hands-on experience with complex lab equipment. A minimum of 3 years of experience in technical diagnostics and repair, with expertise in high-throughput or complex lab systems, particularly in life sciences. Prior experience in basic wet-lab skills (e.g. pipetting & making buffers) is strongly desired. Prior experience with a Quality Management System and Customer Relationship Management platform is strongly desired. Strong problem-solving skills and the ability to work independently, with keen attention to technical detail. Excellent communication skills to effectively collaborate with the Customer Success team and provide clear updates to customers. Salary Range: $36-$40hr For immediate and confidential consideration, please email your resume to or call 858.376.5078. More information can be found at

Created: 2025-01-03