TN HomeBuyers | Inside Sales Manager

Company OverviewJoin our successful team at TN Homebuyers in Nashville as our new Inside Sales Manager! As a local Real Estate buyer, we pride ourselves on upholding our core values of Team First, Responsibility, Stewardship, Trustworthy, and Loyal, while also nurturing a fun, ambitious, family-oriented culture. You'll be an essential player on our team, making a lasting impact with your unique talents and contributions. Don't miss this rare opportunity to grow your career in a supportive and rewarding environment!Position OverviewThe Inside Sales Manager opening is a perfect fit for someone who enjoys managing sales and call center professionals. You will play a major role in assembling and organizing our Lead Qualification Team and managing office operations. Having a vast knowledge of call center operations is vital. The Inside Sales Manager will be able to audit calls and create training to increase Team Member performance. If you get energy from developing customer sales agents and sales professionals, this opportunity is what you have been looking for!Duties include, but are not limited to:Monitor call volume and capacity of each Team Member throughout the day to work towards daily goalsAudit leads and calendars for the day, before the daily lead review meeting, to be prepared and ready to address any concerns or issuesHire, Train, Onboard, and Terminate Team Members as neededAudit calls for compliance and quality, scoring each call, and creating individualized training based on findingsMonitor KPIs for each department, escalating any issues to IntegratorMaintain adequate staffing levels to ensure appropriate coverage, including night and weekend rotationMaintain an upbeat environment in the officeManage time off requests and calendar to ensure proper coverage throughout the companyProvide backup in the department for high-volume or low-staffing situationsMaintain Office staffing with hybrid schedules and remote Team MembersPerform one-on-one meetings with Team Members weeklyCreate and implement ongoing training for Team MembersIdeal candidate experience and skill-sets:3 + years of experience managing a call center or phone sales teamA proven track record of leading a team to outperform goalsKnowledge of creating and implementing new training programsStrong software and internet skillsBasic SalesForce knowledgeA high level of ambition and determinationStrong communication skills via in-person conversation, telephone, email, text, and mailWhat do I get?Competitive starting salary with bonus opportunitiesMedical, dental, and vision insurancePaid holidays, vacation, and your birthday off!Retirement plan with a company contribution matchFamily-friendly work environmentGrowth opportunity with upward mobilityEncouraging leadership

Created: 2025-01-02