Millennium Hotels and Resorts | Sales Manager

We are looking for an enthusiastic, customer-focused individual to join our sales team at The Millennium Knickerbocker Hotel, part of Millennium Hotels & Resorts. The Sales Manager will handle proactive & reactive sales activities, adopting a total account management approach. This is a great opportunity for an individual wanting to expand their sales experience across multiple market segments and different customer groupings.Keys to success:Work with hotel management team to determine key needs for the businessIdentify opportunities and implement sales actions to address needs, developing new group, catering & transient business opportunities for hotelDevelop existing client relationships to increase production from existing accountsTotal account management of assigned account portfolioRoles & responsibilitiesResearch the market to identify potential companies and business opportunities for the hotel, maximizing market intelligence available (i.e. Agency360, ZoomInfo, Cvent Sales Navigator)Account-manage assigned accounts, ensuring potential for hotel is identified and actions are implemented to secure business from these accountsConduct twenty sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)Develop relationships with all levels of client base, from bookers up to senior managementContract new local business travel accounts to use the hotel and its servicesMeet with existing and potential clients and carry out site inspectionsFollow-up- on sales enquiries promptly and focus on achieving a high level of conversion to definite businessRespond to client enquiries, including contract rates requests (RFPs), group rates and general enquiries across all channels (i.e. Lanyon, Cvent, MeetingBroker, email, direct),Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely mannerIssue contract to client upon confirmation, follow-up for signed return and depositMeet with clients to discuss final details of groupmeetingeventMaintain bookings, contacts and activities records up to date in DelphiJob RequirementsExcellent customer service and communications skills, solution drivenAbility to work independently with little supervision self-starterKnowledge of working with Delphi FDC System (highly desirable)Manage challenging situations in a calm and professional mannerAbility to assess and process information accurately, including essential mathematical calculationsEducation:College university degree desired, or a combination of education and relevant work experience that provides the required knowledge, skills and abilitiesExperience: 2+ years in a Sales capacity1+ years working in a hotelAmadeus Delphi FDC experience would be a benefitPerksSales incentiveTuition ReimbursementDaily meals6 paid HolidaysVacation Pay1 year 5days2-4 years 10 days5-9 years 15 days10+ years 20 daysEmployee discounts in 140 hotels worldwide401(K) Matching up to 3.5%Family Medical LeaveFlexible Spending Account (FSA)Paid Sick DaysHealth Medical, Dental and Vision BenefitsLife & Disability InsuranceAbout Millennium Hotels and ResortsMillennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Occupying the best locations in gateway cities around the world, MHR has the perfect address for business and leisure travelers. M&C is the hotel arm of Singapore-listed global property company City Developments Limited, and a member of the Hong Leong Group. Visit for more information.

Created: 2025-01-02