Rails | Store Manager - Chicago

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.Summary:The role of the Store Manager is to lead the store team to meet and exceed all sales and operational goals and ensure KPI's are achieved. In addition, this fashion inclined individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients and partners within their city. This managerial role will act as a key functional leader in the daily business operations of the store, including training and supervising employees, managing inventory levels and driving for results. The Store Manager reports to the Head of StoresResponsibilities:Strategic:Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achievedDrive financial success through understanding and action planning improvements within Retail KPI'sCreate and execute business plans to accelerate the business forward and remedy opportunitiesCulture: Be an ambassador to the brand and promote the culture of Rails internally and externallyEnsure store atmosphere upholds the image of the brandClient Centric:Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overallBe sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)Solution oriented approach to finding resolutions to customer service issuesMarketing & Community:Create and bring to life activations events in the store that seek client acquisition and focus on client retention developmentBuild a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retentionTeam Leadership:Create and maintain a positive work environment with teams and throughout store network including cross functional partnersAttract, retain talent from outside of the storeContinually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organizationLead performance management initiatives with store teamsAttend and lead store meetings as required by the business (Store Level and Corporate)Continually ensure that work schedules are aligned with store goalsAbility to manage and resolve conflict in the workplaceVisuals:Ensure the image of the store is in line with corporate standards and store team is upholding these standardsEnsure VM of the store is completed in accordance with VM guidelines, with a mindfulness of local business trendsOperations:Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as requiredInitiate and ensure the completion of merchandise receipts and transfer requestsProtect all company assets including cash handling, inventory, expenses etc.Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandiseOversee omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs Ensure that all the processes are compliant with legal, safety, and internal proceduresPartner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forwardAdditional projects responsibilities may arise in accordance with the needs of the businessRequirements:At least 2+ years of experience in a retail managerial positionFashion enthusiasts and retail experience within women's and men's apparel preferredAbility to effectively create, manage and adhere to deadlinesFamiliar with key retail performance indicatorsAdaptable, a sense of openness, active listener, and compassionateAdvanced organizational skills, writing and communication skillsExpertise in Microsoft Office 365 SuiteComfortable and savvy with computer technology, including PC and iOS devicesTravel approximately 10% of the timeAbility to climb laddersAbility to lift 25+ lbs.Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Created: 2025-01-02