Inogen | Inside Sales Representative

Job Summary: Provides inside sales of Inogen products to oxygen patients through outgoing and incoming phone and email contact. Generates new business from incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with other Patient Sales Specialists to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of compliance, service, and professionalism.Responsibilities (Specific tasks, duties, essential functions of the job)Level IBuild trust with patients by understanding their diverse needs for respiratory care and our productsTake initiative to organize incoming leads, create strategic call plans, implement calls, and transition sales leads activelyDemonstrate a responsive pattern by responding to incoming patient calls, emails, and requests for informationWork with teammates to transition leads to Durable Medical Equipment provider partnersAccurately and consistently record customer information, activities, suggested improvements, problems you fixed, and updates in our CRM system to reflect your performance metricsEnsure timely and accurate entering of sales orders, processing of credit card payments and the execution of leasing docs and pricing approvalsStrives to routinely meet or exceed goals for call volume, create meaningful connections with patients, and meet service, delivery and cash sales targetsThe basics: Show up ready to work (maintain regular and punctual attendance), do the right things (comply with all company policies and procedures), and help out your colleagues (assist with any other duties as assigned).Level IIAll responsibilities listed above.Qualify and transact Medicare and other rental salesLevel IIAll responsibilities listed above.Support peers through special projects andor mentoring as assignedKnowledge, Skills, and Abilities Excellent oral and written communication skills requiredAttention to detailSolutions-oriented problem solverImpeccable phone etiquetteMust have proven track record of successful team participation as well as ability to work independently and self-startMust self-motivate and deliver results with limited oversightMust be motivated to achieve results based upon earnings opportunityQualifications (Experience and Education)Level IAssociate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.1-3 years salescustomer service experience, termediate knowledgeproficiency in Microsoft Office, required.Level IIAssociate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.1-3 years salescustomer service experience, termediate knowledgeproficiency in Microsoft Office, required.Demonstrated mastery of Level I role through compliance and performance with a minimum of 90 days at or above 80% goal achievement without a serious or pattern of compliance violations.Successful completion of Level II training including MedicareRental Sales TrainingLevel IIIAssociate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.1-3 years salescustomer service experience, termediate knowledgeproficiency in Microsoft Office, required.Demonstrated mastery of Level II role through compliance and performance.Associate degree or a combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.1-3 years salescustomer service experience, termediate knowledgeproficiency in Microsoft Office, required.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Created: 2025-01-02