California Coast Credit Union | Bilingual Branch ...

This position is accountable for providing exceptional service, obtaining organizational goals, branch growth, and staff development, implementing policies and procedures and embracing the credit union's Mission, Vision and Values. The ideal candidate will be fully bilingual in conversational Spanish and English, with excellent communication skills and a passion for helping others.DIMENSIONSService Goals: 4.00 rating or above required on a 5 point scale.Sales Expectations: Meetexceed established monthlyannual branch sales goalsConsumer loan annual average goal: $5.2 millionReal estate loan annual average goal: $6.8 millionNew member annual average goal: 600Protection products 30% loan penetrationNew member cross sell ratio: 2.0 productsMember Support: Average 6,000 credit union membersStaff Management: Varies. Recommends adequate staffing levels to include hiringterminationBudget: Branch annual average budget: $620 thousandCash Drawer: $5,000.00Supervisory responsibilitiesThis position reports directly to the SVP Branch Network Development. The following staff report directly or indirectly to the Branch Manager:Assistant Branch ManagerBranch SupervisorBranch SeniorPersonal Financial Representative I-II-IIIPersonal Financial AssistantSenior TellerTeller I-II-IIINATURE & SCOPETrains, coaches and monitors staff to meetexceed branch and individual sales and service goals. Ensures frequent sales meetings and contests occur.Assigns, monitors, and reviews work assignments of branch staff to ensure completion of duties according to established procedures and timeframes.Provide exceptional customer service to Spanish and English-speaking members via phone, email, and chat.Ensures new acct and loan processingdocuments are accurate and complete, under writer stipulations are met and appropriate information is documented. Actively manage loan queues to ensure approved loans are funded.Recommends and implements procedures. Effectively communicates and ensures new programs, policies and procedures are followed by staff.Handling of a cash drawer may be required.May serve as a notary.May process consumer and real estate loans.Develops personnel by providing effective training, cross training, observing, counseling, timely and fair performance appraisals and effectively motivating employees and maintaining a positive team work environment.Monitors employees' attendance, job performance and conduct. Provides counseling and recommendations for appropriate disciplinary action.Ensures adequate staffing levels are maintained by effectively scheduling employee work hours. Reviews and approvesdisapproves employees' time terviews and recommends selection of new employees and promotion of existing employees.Monitors monthly budget activities to ensure compliance. Prepares and provides input into annual budget.Responsible for assigning and completing various departmental side-jobs.Maintains all necessary department records in accordance with established procedures.Responsible for the overall maintenance and appearance of the department facilities. Ensures an organized, safe and professional environment is maintained.Ensures branch is compliant with internal audit procedures. Performs necessary steps to ensure BSAAML compliance to reduce risk to the credit union.Exercises discretion and independent decision-making to ensure growth and soundness of the credit union.Assists the Business Development Department with Preferred Partner Group days.Coordinates and participates in Community, Business Development and partnership events.Conducts regular staff meetings and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations.Shared Branches - Train and ensure staff is knowledgeable on all FSCC PoliciesProcedures that are unique to CU Service Centers.Understands that guidance from the AVP Branch Network, Branch Network Sales and Service Manager and Branch Network Support Manager may be administered in the form of Coaching, Performance Improvement Plans and Corrective Action.Performs other relevant and related duties as required. Education, skills, & abilities The Eight SuperpowersProvides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success.Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.Other Education, Skills, and AbilitiesA Bachelor's degree in BusinessFinancial Services is preferred or up to 8 years equivalent financial industry experience. A minimum of 3 years supervisory experience is required for Branch Manager. One year must be in an Assistant Branch Manager position.Good communication, conflict resolution and coaching skills; ability to demonstrate sound reasoning, judgment and decision making.Knowledgeable in sales and service, branch operations, lending, regulations and security procedures.Requires demonstrated leadership skills and the ability to effectively train, develop and motivate others. Acts as a role model for co-workers, displaying a professional and positive attitude at all times.Ability to interact effectively with coworkers, understand and follow posted work rules and procedures, accept constructive criticism and lead and manage others.Availability to work Saturdays, Sundays and evenings required in order to accommodate branch, Business Development and Community Relations functions.Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices.NMLS registration required.MAJOR ACCOUNTABILITIESEnsure sales and service goals are met.Fully bilingual in conversational Spanish and English. Excellent verbal and written communication skills in both languages.Oversee operations of the branch to ensure efficiency, accuracy and compliance.Manage, motivate, coach, train and mentor staff to excel and achieve goals.Adhere to cash, key and dual control policies and procedures.Adhere to security and robbery ply with policies and procedures.PHYSICAL REQUIREMENTSAbility to tolerate long periods of sitting with occasional walkingstanding. Occasional travelfor business or to community events is required.Ability to use keyboard, mouse and other peripherals.ENVIRONMENTAL CONDITIONSWork is primarily performed within an enclosed office setting. Subject to standard background noise found in an office environment or variable weather and traffic conditions when travel is required.Note: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion. Salary Range (Annually)$82,174.9080 - $102,718.6350 (Branch Manager I)$93,374.1800 - $116,717.7250 (Branch Manager II)

Created: 2025-01-02