Windcave | Graduate Merchant Services Analyst

Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.Our global head office is based in Auckland, and our impressive global network operates out of 14 locations including here the US as well as the UK, Australia, Singapore and Canada.The Role:We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast pace environment.Key Position Objectives include:Make sound merchant application decisions based on credit checks and quality analysisResponsible for end to end customer due diligence (CDD)Responsible for provisioning of acquiring services in the systemMaintain a good working knowledge of Scheme rules and processes including settlement and charge-back.Timely processing and resolution of issues (raised through tickets) related to CreditMerchant ServicesWork efficiently, accurately and consistently to defined processesBuild strong working relationships with internal and external stakeholdersAssist Enterprise customers with custom reporting and analysisMonitor and evaluate existing creditmerchant service accounts to ensure they meet the terms of applicationTo complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.Ideally the candidate will have the following:A GPA of 3.0 or higher or 1 to 2 years of experience with banking merchant servicesBachelor's degree in finance, fintech, or related fieldKnowledge of AMLKYC ideal but not mandatoryCan work full-timeExcellent communication skillsStrong customer services skillsExcellent analytical and problem-solving skillsAttention to detailFresh grads are welcome to applyBenefits:Hybrid work option (3 days work from office; 2 days work from home)Competitive remuneration packageCareer Development and long-term career opportunityDiverse, energetic and friendly team environmentDiscounted health insurance (depending upon eligibility)Benefits including Medical, Dental, Vision, Life, and matching 401KIf you are looking for an exciting career with an organisation that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.Salary is $55 000 to $60 000 USD Annum

Created: 2025-01-01