STAND 8 Technology Services | Desktop Support - Level 2

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more. We are seeking a highly skilled Level II IT Support Technician to provide on-site support at our busy WorkEntertainment Campus and Studios. The ideal candidate will have hands-on experience with Windows and Mac (basic) systems and thrive in a fast-paced, dynamic environment. You will interact with a variety of users, providing troubleshooting and technical support for desktop, laptop, and smartphone configurations.Key ResponsibilitiesTroubleshoot and resolve technical issues in Windows 10 and MacOS terface with users to resolve desktop and laptop issues.Configure and troubleshoot smartphones.Set up and maintain users with functional desktop equipment, ensuring appropriate access to applications, software suites, and domain access.Provide end-user support across the entire campus, requiring frequent outdoor walking to visit various locations.Track and manage service tickets using ServiceNow.Report any challenges or roadblocks to the Manager promptly.Deliver exceptional customer service while working independently and unsupervised.QualificationsExperience troubleshooting in both Windows 10 and MacOS environments.Strong hands-on knowledge of desktop and laptop troubleshooting.Ability to work professionally and maturely in an unsupervised setting.Friendly and customer-service-focused fortable with outdoor walking and traveling across large studio locations.Experience with ServiceNow or a similar ticketing system is a plus.Additional DetailsThe base range for this contract position is $22 - $32per hour, depending on experience.Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be consideredBenefitsMedical coverage and Health Savings Account (HSA) through AnthemDentalVisionVarious Ancillary coverages through Unum401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAbout UsSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out more at and reach out today to explore opportunities to grow together!

Created: 2025-01-01