Company | Mortgage Loan Officer Support Specialist

The Mortgage Loan Office Support Specialist plays a critical role in supporting Loan Officers by managing pipelines to ensure the efficient and timely processing of loan files. This position focuses on providing accurate and timely support for loan-level activities while working closely with Loan Officers and Processors to facilitate a smooth workflow. The Mortgage Loan Office Support Specialist also provides assistance with general loan inquiries, escalations, pipeline and production reviews, and offers continuous support through loan closings.Responsibilities:Participate in pipeline management meetings as needed to maintain workflow efficiency.Understand the needs of assigned Loan Officers and develop actionable plans to address them.Collaborate with loan processing teams to ensure accurate and timely submission of files to underwriting.Assist Loan Officers and management in prioritizing tasks and structuring workflows effectively.Maintain and monitor internal reports to ensure all timing requirements are met.Work with managers to balance workloads and manage production capacity as needed.Follow up with team members to ensure compliance requirements are met in a timely manner.Provide managers with feedback on performance concerns based on reporting and quality reviews.Participate in team meetings to identify and address workflow improvements and resolve issues.Ensure all loan files comply with corporate policies and regulatory requirements.Stay informed of federal, state, and agency regulations and guidelines.Monitor daily, weekly, and monthly production and compliance reports.QualificationsA minimum of 4+ years of experience in loan processing is required.Previous experience in mortgage loan production management is preferred but not mandatory.Knowledge of FNMA, FHLMC, FHA, and VA loan programs is essential.Strong understanding of the mortgage lending process, including processing, closing, and funding loans.Excellent analytical, communication, and customer service skills.Strong prioritization and time management abilities.

Created: 2025-01-01