Jones Road Beauty | Store Manager, Upper East Side

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Upper East Side location, coming soon. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience.. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.Store ManagementSell and educate in-store to hit and exceed sales goalsEnsure a seamless client experience across all touch pointsCollect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadershipCollect key KPIs relating to store performanceDrive store events and initiatives and work in collaboration with the Marketing teamOversee store services and manage makeup appointment schedulingTeam ManagementMentor and train store MUAs in new product knowledge education, artistry and personal developmentBuild a team of high performing individuals that create a welcoming environmentOptimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payrollMonitor individual retail team member performance and deliver consistent feedbackAdeptly manage and diffuse any conflicts between employees and customersEnsure company policies are being upheldStore MaintenanceEnsure all store areas are consistently stocked, orderly, and cleanEnsure proper inventory receiving processes and execution of inventory countsMaintain store inventory and supplies and report any needs to the Supply Chain teamReport any store maintenance needs to Retail OperationsPerform store opening and closing duties on a daily basisMaintain visual standards and overall aesthetic of the storeQualificationsExperience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level5+ years experience in leading a team requiredPassion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aestheticCustomer-centric mindset, with strong interpersonal, problem solving and conflict management skillsProficient in generating weekly reporting, scheduling, and project management to drive salesHigh sense of urgency and attention to detailAbility to work a flexible schedule, including evenings, weekends, and some holidaysExcellent oral, written, and verbal communication skillsAptitude with Microsoft Office, G-Suite, and POS systemsAbility to regularly lift or move up to 25 lbsResides in or proximate to BrooklynJones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Created: 2025-01-01