Magenium | Teams Phone Solutions Architect
Magenium - chicago, IL
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Technical Services - CLOUD SOLUTIONS ARCHITECTOpportunity to work for 100% Employee-Owned CompanyMagenium Solutions is in search of a Teams Phone EngineerArchitect to assist with integration of On Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+years voice implementation experience.Response and ResolutionYou own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.On Site customer implementations and willingness to travel.Working directly with Solutions Architect to build and deploy Teams Voice Solutions.ReadinessYou deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.ProductProcess ImprovementYou engage with Microsoft Engineering Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.RequiredProduct support experience or related work experience.Strong logical thinking & communication skillsStrong network and, or VoIP experience with underlying technologies such as:Routing and Switching Protocols,TCP, DNS, QoS, SIPVLANs, and WAN protocols and technologiesExperience working with Windows Server, Active DirectoryExperience working with SBCs, Firewalls and Direct RoutingKnowledge of Office 365 technologies - particularly Microsoft Teams, Intune, Entra.Certified MS-720 Teams Voice Engineer, andor MS-721 Collaborating Communications System Administrator or MS-740 Troubleshooting Microsoft TeamsSkills:Analog GatewaysSIP GatewaysATAsPaging SystemPowerShellPreferred Qualifications:Certified MS-720 Teams Voice Engineer, andor MS-721 Collaborating Communications System Administrator or MS-740 Troubleshooting Microsoft Teams
Created: 2025-01-11