Insight Global | Information Technology Support ...

Job Description: IT Support SpecialistLocation: Onsite in Newark, CASchedule: 5 days a week, 8 AM - 5 PMStart Date: ASAPRate: $24-27hourDuration: 4-6 month long contractRole and Responsibilities:Maintain an up-to-date inventory list of all laptops, including purchase dates, warranty status, and current user assignments.Validate the status of devices with end users three months before they reach their designated refresh period.Coordinate with end users to schedule convenient times for device swaps.Back up user data and preferences to ensure a seamless transition to new devices.Deploy new laptops with necessary software and security configurations.Assist users with the setup and transfer of their data to new devices.Address any issues reported by users and prioritize cases based on severity and laptop age.Perform emergency swaps in urgent cases to minimize downtime.Qualifications:A minimum of 3 years of experience in IT support or a related field.Strong customer service skills and the ability to communicate effectively with technical and non-technical staff.Experience with desktop OS, application, and network troubleshooting.Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines.Hands-on experience with HelpDesk systems.This role is ideal for someone looking to leverage their IT support skills in a dynamic environment while contributing to a team-focused atmosphere. If you're ready to make an impact, we encourage you to apply!

Created: 2025-01-01