The TJX Companies, Inc. | Digital Experience Manager

Digital Experience ManagerWhat You'll DoThe Digital Experience Manager will lead the lead the team driving forward innovation of the digital experience, including product findability, driving conversion, and shipping strategies. The team is responsible for uncovering opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows. In this role, there is close collaboration with many cross-functional team including Digital Finance, Digital IT, and Web Store Operations.Major Areas of ResponsibilityResponsible for continuous discovery across the digital landscape to uncover opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flowsKeep a close pulse and understanding of digital innovation, consistently evaluating trending or emerging technologies and assess alignment with TJX model.Drive curiosity and innovation pipeline through team to consistently assess the landscape and bring ideation and solutions to the businessDrive digital discovery and consistent assessment of the vendor landscape for potential opportunities to bring to the TJX digital business & identify opportunities to maximize conversion rate and optimize customer experience through pre and post purchase flowsManages relationships with all existing vendors to identify future opportunities and ensure TJX is getting what they need to out of the relationshipContinuously understand the competitive landscape and future features and functionality to inform site roadmap and strategy for future needs, constantly focusing on customer experience and conversion at the forefrontIdentify site features and functions to maximize conversion rate optimize and average order value (includes checkout, shopping functions and overall site structure)Communicates and partners across several areas of the business in areas included but not limited to: IT, Marketing, Merchandising, Fulfillment, Photo StudioManages Intake and Business Case Creation to support and advocate for business driving initiativesDevelop team within the department and organization. Motivate and engage team to achieve efficiency and productivity. Conduct performance appraisals, interviews and disciplinedocumentation as needed. Consistently collaborates and communicates with stakeholders across several areas of the business.Collaborate across the business to solve problems with minimal disruption to the business or the customer.Minimum RequirementsBachelor's or master's degree in business or related experience4-7 years' experience in eCommerceExperience with driving digital innovation strategy Strong organizational, planning and project management skills Collaborative StyleAnalytically strong Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levelsProven track record of successful team leadership and developmentStrong influencing negotiation skills Experience training and developing staff Ability to build consensus and relationships among managers, partners, and employeesThis position has a starting salary range of $99,600 to $129,600 per year.Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.This position is eligible for an annual incentive as well as long-term incentives.

Created: 2025-01-11