Brooksource | Voip Engineer

VoIP EngineerROLE SUMMARYSeeking a VoIP Engineer, with both passion and experience in the design, implementation, and optimization of large-scale unified communications deployments, leveraging expertise in SIP, H.323, and MGCP protocols. The ideal candidate will have in-depth knowledge and experience with Fax-over-IP (FoIP) technologies, including T.38 and G.711 fax protocols and Session Border Controllers (SBCs), with a seasoned ability in packet capture analysis.KEY DUTIESResponsibilities include but are not limited to:• Design, implement, and maintain large-scale FoIP solutions, in a multi-datacenter environment.• Configure and troubleshoot SBCs, to ensure seamless integration with existing infrastructure.• Develop and maintain expertise in FoIP protocols, including G.711 and T.38 and any future evolutions.• Utilize SIP trace tools to troubleshoot and optimize active-active Fax-over-IP datacenter traffic over BGP.• Collaborate with cross-functional Engineering teams to ensure smooth integration of FoIP solutions with existing and future infrastructure, designing for hybrid multi-cloud, multi-region, large-scale capacity.• Participate in the evaluation and implementation of new FoIP technologies, including STIRSHAKEN.• Develop and maintain technical documentation for FoIP solutions.• Participate in regulatory compliance (HITRUSTSOC2) evidencing for audits. JOB-SPECIFIC EXPIERENCE, EDUCATION & SKILLS• 5+ years' experience in Unified Communications Engineering, with a focus on large-scale deployments and Fax-over-IP implementations, preferred.• Strong understanding of VoIPFoIP protocols, including SIP, H.323, MGCP, G.711 and T.38.• Professional experience with packet capture tools, such as Wireshark, for SIP tracing required.• Strong understanding of network architecture and protocols, including TCPIP, DNS, and DHCP• Excellent problem-solving and communication skills• Implementation, maintenance, and troubleshooting of complex environments.Nice-to-Have Experience:o Enghouse SBCso STIRSHAKENo Cloud-based VoIP solutions, such as Amazon Chime or Azure Communication Services.o Exposure to a datacenter using DevOps tools, such as Ansible, Jenkins, Azure DevOps, etc.o In-depth knowledge of VoIP security best practices, SOC, and HIPAAHITRUST security standards.

Created: 2025-01-01