HR Pals & Recruiting Pals | IT Administrator

Position Title: Platform IT AdministratorReports To: Vice President of Information TechnologyPosition Summary:The Platform IT Administrator is responsible for maintaining and monitoring technician equipment, IT systems, and infrastructure across the New Jersey region. This role includes advanced troubleshooting, hardware and software configuration, and collaboration with Managed Service Providers (MSPs) to resolve escalated issues. The position is a direct result of company growth in the region and plays a critical role in ensuring consistent IT operations and compliance with corporate IT policies.Key ResponsibilitiesTechnician Equipment and SystemsMaintain, monitor, and troubleshoot technician equipment to ensure reliability and minimal downtime.Onsite IT SupportProvide hands-on IT support for platform operations, resolving hardware, software, and connectivity issues efficiently.Hardware and Software DeploymentConfigure, deploy, and maintain IT hardware, software, and systems to meet company standards.Collaboration with MSPServe as the primary onsite escalation point for MSP-raised issues.Coordinate timely resolutions and document outcomes for future reference.Remote IT SupportProvide remote support to shared platforms, assisting with troubleshooting, software updates, and ongoing system pliance and SecurityEnsure IT activities align with the corporate IT roadmap and policies.Address discrepancies to maintain security and munication and DocumentationMaintain clear and detailed documentation of processes, configurations, and issue resolutions.Provide timely, effective communication with team members, end users, and leadership.Position RequirementsTechnical ExpertiseStrong understanding of Windows Laptops and Windows Server environments (Active Directory, Group Policy, DNS, DHCP).Proficiency in supporting iOS devices, including configuration, deployment, and troubleshooting.Hands-on experience with local network hardware (routers, switches, firewalls, access points) and basic network diagnostics.Proficiency in Microsoft Office365 administration, including Outlook, Teams, SharePoint, OneDrive, and Exchange.Experience with backup and recovery solutions.User SupportProven ability to provide desktop and remote support for hardware, software, and connectivity issues.Strong troubleshooting and problem-solving skills, with the ability to work independently to resolve complex issues.Soft SkillsStrong verbal and written communication for end-user support and team collaboration.Excellent documentation skills for IT processes, issue resolution, and systems management.Ability to prioritize tasks and work effectively under pressure.ExperienceMinimum of 5 years as a Help Desk Technician or System Administrator.EducationBachelor's degree in IT, relevant certifications, or equivalent work experience.Work Environmentfully onsite; travel between Berkeley Heights & PrincetonRemote support for shared platforms as part of a collaborative IT team.Availability outside regular business hours for escalations or urgent issues.This role provides an opportunity to support critical IT infrastructure and operations as part of the company's expanding footprint in the New Jersey region.Our client acknowledges that equal opportunity for all persons is a fundamental humanvalue. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.

Created: 2025-01-01