New York Global Consultants Inc. (NYGCI) | Storage ...

Must have strong Hardware experienceMust have OneFS - dynamic vs static pools, smartconnectAll interview will be Video Call. Nice to have - Experience in HPC and High Performance Storage environments Project Tasks The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment's size, multiple support tickets are managed daily. Resident is expected to: • Open and manage all Dell support tickets, including executing all requests from support (gathering logs, executing commands, etc.) until issues are resolved. • Work with support to manage all escalations. • Coordinate and collaborate with the Dell Field Services team when dispatched to the customer location. • Assist the customer with any additional tasks or activities as requested. Resource must have proven experience in: • Fast-paced environments. • Working with Dell Customer Support. • Managing escalations within Dell Support. • Being detail-oriented. • Driving issues to successful resolution

Created: 2025-01-01