Omega Electronics Manufacturing Services | Sr. Program ...

Job Summary The Program Manager will serving as liaison and direct focal contact point between Omega EMS and our customers on assigned key strategic accounts while leading a customer focus team to ensure customer projects and goals are achieved. Quality service, effective planning, coordination and communication with the customer, and manages account profitability.General AccountabilitiesMain key channel of communication for clients. Act as a point of contact for resolution of service incidents and escalation. Developing and managing client relationships.Managing the coordination of cliental projects insuring high customer satisfaction and have responsibility for accounts of various levels of complexityCoordination of interdepartmental activities ensuring completion of all commitments made relative to customer project timelines, delivery, quality, and actions.Effectively manage product margin and pricing of customer productsIdentifies new business opportunities. Ability to manage customer quotes requests and actioning on quoting activities for new businessDevelops profitable and sustainable sales growth of assigned key strategic accounts.Managing ECO ECN MCN Deviation of assigned accountsConducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products andor servicesPrepares project trackers and works with the factory to commit and drive projects to completion. Ensures that customers are aware of issues and provide assistance in clearing them. Conducts reviews on accounts on a regular basis to evaluate clients' needs to match with appropriate products andor services.Conducts regular reviews of promotional activities to enhance and identify development potential.Prepares project trackers and works with the factory to commit and drive projects to completion. Ensures that customers are aware of issues and provide assistance in clearing them. Develops plans and implements strategies for all assigned accounts.The company reserves the right to add or change duties at any time.Purchasing of materials.**Additional duties can and will likely be assigned as the need arisesRequired QualificationsEducation: Associate's degree. BSBA in applicable field is preferred Experience: 4+ years of related experienceExperience with multi-level mechanical assemblies SkillsAnalytical and problem-solving Detail-oriented and multi-taskingExcellent written and verbal communicationService orientedExcellent time prioritization and managementSelf-motivated highly drivenMicrosoft office proficient (Outlook, Excel, word, etc...)Benefits-Medical-Dental-Vision-PTO-401KPay Range: $80K to $100K

Created: 2025-01-01