Advanced Warehouse Inc. | Senior Operations Specialist

Company OverviewAdvanced Warehouse Inc., is a full-service Third-Party-Logistics (3PL) service provider specializing in cosmetics, foodstuffs, clothing, and home goods. With locations in Central New Jersey and Southern California, AWI works strategically with retailers, startups, and established businesses to provide E-Commerce, Amazon FBA, big-box retailer distribution, and wholesale fulfillment, distribution, and transportation services with the backing of modern technology and our unique, boutique-like service level.Job DescriptionThe Senior Office Operations Specialist is responsible for managing and optimizing advanced logistics and office operations while ensuring high-quality communication and service delivery to clients, vendors, and internal teams. This role focuses on driving process improvements, resolving complex issues, and maintaining service levels without supervisory duties.Key ResponsibilitiesCustomer Service and Client Relationship Management:o Act as a senior point of contact for escalated logistics and fulfillment inquiries.o Develop strong client relationships, ensuring proactive communication regarding shipment status, service disruptions, and process improvements.o Collaborate with internal teams (warehouse, shipping, billing) to resolve client challenges, implementing solutions to prevent recurrence.Advanced Order Processing and Project Coordination:o Handle complex order configurations and manage exceptions within the ERPWMS systems.o Setup and oversee critical orderproject shipments, ensuring seamless coordination across multiple stakeholders for on-time ventory Optimization and Analysis:o Lead inventory audits, ensuring root-cause analysis for discrepancies and actionable reporting to clients.o Provide guidance on inventory replenishment strategies, leveraging advanced forecasting techniques.Documentation and Compliance Oversight:o Review and approve shipping documents, ensuring compliance with client, company, and regulatory standards.Financial Operations Support:o Oversee complex invoicing scenarios, ensuring alignment with customized client agreements.o Partner with finance teams to address escalated billing discrepancies and streamline accounts receivable processes.Advanced Problem-Solving and Process Improvement:o Investigate and resolve high-impact discrepancies in shipments, orders, and inventory, collaborating across functionsteamsdepartments.o Lead root-cause analysis initiatives to drive operational improvements and enhance customer satisfaction.QualificationsEnglish Required, Korean Fluency Strongly PreferredHigh school diploma or equivalent (AssociateBachelor's degree preferred).Minimum 2-3 years in logistics, supply chain, customer service, andor accounts receivable (preferably in a 3PL environment).Strong client relationship management skills with expertise in issue resolution.Advanced knowledge of invoicing, accounts receivable, and collections processes.Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experienced with WMSERP systems.Analytical mindset with proven problem-solving and process improvement abilities.Detail-oriented with excellent organizational skills and the ability to multitask effectively.Work ConditionsSalary: $55,000 - $65,000 (based on experience)Full time On-Site EmploymentLocation: Secaucus, NJHours: M-F, 8AM to 5PMCompany BenefitsHealth, Dental, Vision Insurance - 100% coverage for you and familyPaid Time Off401(K) with Company MatchFree Daily Lunch CateringAnnual performance-based incentives and bonusFitness Center Membership Subsidy Program

Created: 2025-01-01