CORE | Experience Architect | new york city, ny

Position: Member Experience Architect Description of Role: The Experience Architect is the initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter CORE: space. The role is to make sure that all members experience excellent service at all touchpoints. Respond to a wide variety of member requests by accurately assessing their needs and then adding personal touches to achieve maximum member satisfaction while complying with all CORE: policies. Primary Role & Responsibilities Coordinate all front desk activities, including calls, reservations, and members services. Ensures prompt, friendly response to members' requests or concerns with follow-up to ensure satisfaction Ensure that current information on suite availability, cultural events and building happenings are available at the front and that all coordinators are informed. Act as concierge for members; restaurant suggestions, bookings, car services etc. Stay up-to-date on trends Process mail, messages, and packages Monitor and maintain cleanliness, sanitation and organization of work areas Be familiar with the operating procedures of all other areas of the club; working as a team with all areas to ensure consistent levels of service throughout the club and guest satisfaction Maintain adequate inventories and assist in ordering supplies In charge of all hosting duties in CORE: food and beverage spaces Seats members and guests Minimum Qualifications At least 1 year of a similar role or guest service facing role Experience in a private members club preferred Must be able to multi-task, answer high volume phone lines and respond professionally to inquiries, both written and verbal Flexible schedule and ability to work nights, weekends, and holidays as needed

Created: 2024-12-04