Master Electronics | IT Infrastructure Manager | ...

To be a family that uses our collective superpowers to do significant good.: If you are motivated by making a difference, solving challenging business problems, and working collaboratively with data science and development teams by working in the latest technology then this may be the perfect opportunity for you. The Information Services team at Master Electronics is seeking a dynamic and experienced IT Operations Manager to lead and oversee our infrastructure and network operations. This position is located at our headquarter in Phoenix, AZ . Pay Range: $85,000 - $140,000 depending on experience What you will do?: Lead a team of technical experts responsible for IT infrastructure, network, and AWS operations Ensure the reliability, availability, and security of the organization's IT infrastructure, including servers, networks, cloud services, and data centers Develop and implement operational standards, policies, and procedures to ensure consistent and efficient delivery of IT services Monitor and maintain network performance, addressing any disruptions, outages, or security incidents promptly to minimize downtime and mitigate risks Collaborate with cross-functional teams to plan, design, and implement IT projects, upgrades, and migrations while ensuring minimal disruption to business operations Drive the adoption of ITIL best practices, including incident, problem, change, and configuration management, to enhance service quality and streamline processes Utilize ServiceNow for incident tracking, problem resolution, change management, and service requests to maintain high service levels and ensure adherence to SLAs Provide mentorship and guidance to the team, conducting regular performance evaluations, identifying training needs, and fostering career development Keep abreast of industry trends, emerging technologies, and best practices, and make recommendations for improvements to enhance the organization's IT capabilities Collaborate with vendors, suppliers, and partners to negotiate contracts, manage relationships, and procure necessary hardware, software, and services What you bring to the table!: Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus 3-5 years of experience in IT management roles, with a demonstrated ability to lead and inspire technical teams 5+ years of hands-on technical experience in IT infrastructure, networking, and cloud services, preferably with AWS Proficiency in using ServiceNow for IT service management and incident tracking Strong understanding of ITIL methodologies and experience implementing ITIL practices Proven track record in maintaining high levels of IT service reliability, availability, and security Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders Strong problem-solving skills and the ability to analyze complex technical issues and provide effective solutions Project management skills with experience in planning, executing and delivering IT projects on time and within budget Industry certifications such as ITIL, AWS, Cisco, Red Hat, or Microsoft are a plus Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude. Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers. Master Electronics , a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Created: 2024-12-02