The Raymond Corporation | Field Service Technical ...

Field Service Technical Specialist About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position: The Field Service Technical Specialist position supports Raymond and Toyota Field Service organizations, Warranty and Product Health teams internally, as well as field technicians offering resolution to energy related issues. The position requires day-to-day interaction with internal and external service teams engineering, product development, and factory staff. This role requires providing technical support in a call center environment for current energy products during core hours (LIB, LFP, Fuel Cell, Lead Acid Batteries / Chargers). This role is mostly autonomous and receives limited supervision. When necessary, guidance from senior level management may be required. Cross functional coordination efforts are frequently required for both Raymond and Toyota organizations in support of various issues. These coordination responsibilities may extend to Solution and Support Centers, Toyota dealers as well as customer teams. This position requires spending significant amounts of time working in front of computer terminal. Technical Skills: Offer technical support in a call center setting for Energy Solutions products (LIB, LFP, Fuel Cell, Lead Acid Batteries/Chargers) during core hours (8:00 am - 5:00 pm EST). Conduct training sessions on new Energy products for Raymond Solutions and Support Centers and Toyota dealers. Serve as a second-level escalation specialist for energy product issues. Represent Raymond or Toyota in high-visibility, sensitive customer interactions. Complete required training, including Technician Primer Course, Train the Trainer, and Energy Solutions products and core truck classes. Lead problem-solving teams within the department, participating actively in projects and energy product development. Review and develop technical documentation for Raymond and Toyota energy products. Manage call desk responsibilities daily, ensuring courteous customer service and effective completion of Service Now cases, interactions, tasks, and knowledge articles. Demonstrate strong knowledge of electrical, mechanical, and hydraulic systems. It would be great if you had: Strong attention to detail and advanced task management skills. Ability to prioritize urgent issues and adjust to changing priorities. Self-motivated with persistent communication and follow-up skills. Excellent interpersonal and communication skills suitable for interacting with all management levels and customer teams. Analytical and critical thinking skills, with the ability to escalate issues when needed. Ability to handle sensitive information and resolve equipment-related issues with senior staff inside and outside the organization. About you: An Associate's Degree OR a certificate in a job related program is preferred. 4 or more years of related experience. Must pass the Technical Primer Class and Operator Certification. About the total compensation package: Salary - $60,406- $76,513 per year, depending on education and experience. Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including: Medical and Rx Plan options Dental and Vision Plan options 10 Company Paid Holidays Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) for medical and dependent care Life Insurance and AD&D Short-Term and Long-Term Disability Accident, Critical Illness, and Indemnity Insurance ID Theft Protection Comprehensive 401(k) retirement plan with company match Profit Sharing Plan based on annual profitability. Long-Term Care Insurance Vacation (on day 1), Sick, & Volunteer Time Tuition Aid Program

Created: 2024-11-28