US Main | Desktop Support Analyst | hackensack, nj

Core Responsibilities Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Technical Support Involved in Incident, Problem and Service Request Management. Provide workarounds and solutions based on Service Level Objectives. Deskside and remote support required within Factory environment. Support Microsoft operating systems, Zebra label printers, and Zebra barcode scanners In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst. Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact. Refers more complex problems to problem managers and/or senior level. Participate to new IM&T Service testing, deployment and stabilization. Maintain and stays current with evolving Information technology. Communication Clarify tickets logged with requesters and communicate about resolution progress. Ensure satisfactory customer service and prompt response times to the requesters. Share her/his support knowledge with peers in the same team and maintain associated documentation Communicate with user community to provide the status of open problems and the changes associated with new solutions Escalate significant issues or outages to the management Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction. Information Security Ensure security rules implementation as per the policies. Requirements: Certifications/Training in the assigned area will be an added advantage. Minimum 2 years of experience Strong knowledge of Microsoft based operating systems General knowledge of IT infrastructure: LAN, WAN, Windows servers, Active Directory Good knowledge of informatics hardware (PCs, Printers, Scanners, Smartphones etc.) Additional Details Level 2-3 Support functions (deskside/ in person support) Manufacturing factory environment, focused on hardware support Environment: Hard hat, steel toe shoes Label printers, Most systems in-house Will train up for 2-weeks Potential for occasional late night support No regular OT Monday through Friday 8-5pm

Created: 2024-11-27