Holland America Group | PCL - Entertainment Operations ...

PCL - Entertainment Operations Manager, Fleet Travelling Department: Corporate - Cruise Staff Employment Type: Fixed Term Contract Location: Global Description Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities The Fleet Manager of Entertainment Experience Delivery is responsible for leading shipboard entertainment teams to provide a consistent and memorable experience for guests. This role involves strategic planning and effective communication with both shoreside and shipboard entertainment management. Key responsibilities include offering daily guidance to Cruise Directors and onboard entertainment managers, conducting strategically planned ship visits and structured evaluations of the onboard guest experience, and assessing and reporting on current entertainment offerings to ensure they meet fleet-wide brand standards and reflect the Company's Core Values and brand strategy. The role involves observing, analyzing, and assessing the performance of Cruise Directors and onboard entertainment management teams using their role descriptions, OBE target achievements, the Entertainment Leadership Handbook, and feedback from executive leaders, direct reports, and peers. The role also involves collaborating with Cruise Directors during ship visits to pinpoint areas for improvement based on previous OBE feedback data. The role also involves inspiring and motivating staff at all levels within the Entertainment department to ensure product quality and service standards are consistently met or exceeded. The role serves as a point of contact and resource for Cruise Directors regarding shipboard scheduling and organizational challenges, ensuring that all Entertainment Leadership Deliverables outlined in the Entertainment Leadership Handbook are met and documented. The role also involves managing Entertainment Scheduling Guidelines, working directly with Manager, Systems & Process Integration, and working with shoreside Revenue Operations to improve revenue performance. The role also bridges the gap between shipboard and shoreside management and promotes a harassment-free environment. In addition to these responsibilities, the role involves maintaining professional effective and motivated working relationships across all functions, promoting a harassment-free environment, and achieving measurable targets set by Manager and Shoreside Directors. The role also involves identifying and nurturing potential Entertainment Managers for career paths to Cruise Director, providing emergency cover for Cruise Director positions onboard, developing and distributing a Princess Guide for new hire Cruise Directors, and creating and executing a clear development/orientation program for newly hired and promoted entertainment leaders. Skills, Knowledge & Expertise Personal Characteristics: Time Management: Expertly manage time and resources to meet deadlines, ensuring smooth execution of events and operations. Passion for the Industry: Demonstrate a genuine enthusiasm for the entertainment industry, staying informed on trends and committed to creating memorable experiences. Creativity: Bring innovative ideas to the planning and execution of entertainment events, engaging audiences and enhancing overall experiences. Budget Management: Effectively oversee budgets and financial resources, optimizing operational efficiency to achieve financial objectives. Organizational Skills: Manage multiple tasks and projects simultaneously, ensuring seamless coordination and execution. Problem-Solving Aptitude: Identify challenges and devise creative solutions to navigate obstacles in entertainment operations. Excellent Communication: Exhibit strong verbal and written communication skills, facilitating effective collaboration with internal teams, artists, vendors, and stakeholders. A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach. Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions. Benefits Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Created: 2024-11-27