iFLY, LLC | Operations Manager | tampa, fl

General Description At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.As the Operations Manager, you will lead and inspire the team of instructors, customer service reps and STEM educators, ensure the tunnel is fully staffed at all times, enforce the highest standards of safety, deliver an unparalleled customer experience, ensure your tunnel shows as a premium venue, and support the General Manager as needed.Your effective leadership will foster a collaborative atmosphere where all team members feel included and contribute to our company's success. You will inspire each team member (Lead Instructor, Instructors, Customer Service Representatives, and Educators) to develop and grow to their full potential. Every member of the iFLY Flight Crew embodies and delivers our core values of SOAR: - Safety First - Commitment and continuous investment in Safety- Outrageous Passion - Striving for excellence in all things iFLY- Accountability - Do what we say we'll do (See it, Own it, Solve it)- Respect - Embrace our differences and treat one another how we want to be treatedDuties and Responsibilities Daily Operations:Oversee and manage the day-to-day operations of the facility, ensuring seamless and efficient execution of all activities within the tunnel.Ensure the tunnel is fully always staffed.Create and manage daily flight and staff schedules to ensure optimal coverage and efficiency.Supervise instructors, CSRs and STEM educators, ensuring a high standard of customer service and professionalism.Lead, motivate, and support the team, focusing on development, conflict resolution, and overall team satisfaction. Inspire them to develop and grow to their full potential.Manage inventory control and ordering of supplies to ensure operational readiness.Manage and maintain daily reporting, including payroll and operational reports.Ensure your tunnel shows as a premium venue - clean, well-maintained, and presentable both inside and outside.Recruit, hire, train, develop and performance manage team members.Hire and develop the best team.Assist the General Manager as needed.Safety: Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both team members and customers.Perform regular safety audits and inspections to proactively identify and mitigate potential hazards.Ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures is completed.Respond swiftly and thoroughly to any safety concerns or incidents, maintaining the highest standards of safety.Work Experience and Knowledge Requirements Proven experience in operations management, in a customer facing industryStrong leadership and team management skillsProficiency in monitoring various business metrics and developing plans to address any gapsExcellent communication skills with the ability to clearly convey objectives while inspiring and guiding a diverse teamExperience in talent acquisition, team development and training with proficiency in conducting performance-driven meetings and managing employee recognition and accountability programsA strong commitment to safety and a proven history of enforcing safety standardsDetail-oriented with the ability to prioritize tasks effectivelyProficiency in Microsoft Office SuiteFamiliarity with Point-of-Sale systemsEducational Background:High School Diploma or equivalent requiredBachelor's degree preferredThe Good StuffCompetitive Salary and performance bonus opportunitiesMedical, dental, vision and supplemental plansPaid time off (PTO) and;Parental LeaveCompany Holidays401k retirement investment with generous company matchPrivate Wellness CoachingEmployee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)Tuition reimbursementReferral bonus programEmployee discount on retail merchandise and flight packagesFree flight time for team members and familyOngoing training and development programs*This document is not an exhaustive list of every task this position will be asked or expected to perform. The primary responsibility of all iFLY Team Members is to prioritize their activities based on the needs of the business. As iFLY continues to grow and evolve, so will the duties of our Team MembersEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-26