Futran Tech Solutions Pvt. Ltd. | Desktop Support ...

Position: Desktop Support Technician Location: Glendale, AZ (Onsite) Type: Contract role Job Description: Summary: We are looking for entry level Desktop Support Technicians to performs service, repair, and/or installation of PCs (laptops and desktops) Essential Functions: Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Provides Level 1 technical support while configuring PCs for users Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Processes timely and accurate information to ensure compliance with vendor warranty requirements. Adheres to client policies and procedures while maintaining the integrity of the customer's data. Maintains and updates work order tickets in client's ITSM tool. Coordinates across multiple departments/vendors to provide support. Interacts with the customer when responding to technical questions or requests for information. Maintains regular attendance. Other duties as assigned by management. Required Education, Knowledge, and Experience: Must have a high school diploma or equivalent; College degree in a related field is preferred. 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience. Experience with various versions of Microsoft operating systems. Experience with various versions of Microsoft Office Suites. Physical, Mental Requirements and Work Environment: Must be able to lift and carry at least 50 lbs. Must be able to stand for long periods of time. Must be able to walk for long distances. Must be able to sit at a computer for long periods of time. Must be able to work in a fast-paced environment.

Created: 2024-11-26