AA2IT | Desktop Support Technician - Parsippany, NJ | ...

Title: Desktop Support Tech Location: 10 Sylvan Way, Parsippany NJ 07054 Pay Rate: $25/HR on W2 This is a (level II) Executive support position providing White Glove support at client global HQ office • IN PERSON ONLY • JOB RESPONSIBILITIES Will provide Executive support for pharmaceutical company at their global headquarters. Will support 45 execs and administrators. Will leverage Zoetis ITSM tool to document and escalate support incidents and requests by leveraging the "On Behalf of" to confirm Zoetis Executive team (ZET) members are not being sent IT Service Management email notifications; Provide a full range of desktop IDMAC services (Install, Decommission, move, add and change) for the Zoetis Executive team (ZET) and their Administrative Assistants; Support a broad spectrum of devices and services unique to the Zoetis Executive team. This includes devices such as Desktop Pro, iPhone/iPad cellular connectivity devices, Zoom video and other audio and video components and services ; Provide assistance with mobility support related "how to" questions; Escalate, track, and manage unresolved issues to the appropriate ZTD Management and/or technical teams to confirm appropriate visibility is applied to the issue and/or request. • What are the TOP required skills that candidates must have? Attention to detail, highly professional and superior customer service skills are required. Works well under pressure, mobile device experience (iPhone, iPad, conference room equip- projectors and webcam), familiar with office suite. Able to multi-task and prioritize issues as necessary; Knowledge of Zoetis Service Management and ITSM tool for incident and configuration management. •What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F 9a-6p 100% onsite no flexibility , No OT/OC • How many overall years of experience should this person have? At least 6 • Do they need any specific certifications or education? A+ preferred If interested; kindly share your resume with answers: Q1: Do you have A+ certification and how many years of total exp in Desktop Support Tech Q2: Do you have 6+ years of broad IT Support ( Desktop/laptop/ AV/printer/iPhone/iPad) Q3: how far you live from 10 Sylvan Way Parsippany, NJ 07054 and how will you commute daily. Q4: For submission ; client needs MM /DD of Birth - kindly share

Created: 2024-11-26