EcoShield Pest Solutions | IT Manager | gilbert, az

Overview We are seeking a skilled and knowledgeable IT Manager to oversee technical support operations, incident response, and security. This manager will work directly on complex technical issues, providing hands-on support both on-site and remotely, while ensuring timely resolution of incidents and security challenges. They will mentor and guide the team, fostering a culture of continuous learning and professional growth through skill-building and ongoing training. This position will be hybrid based at our Home Office in Gilbert, AZ. Responsibilities Manage, Mentor, and support the IT team, fostering skill development and promoting continuous learning through CPE credits. Encourage a positive and approachable team environment. Lead triage, troubleshooting, and remediation of IT incidents and security issues. This includes both on-site and off-site support, ensuring timely and effective resolution. Actively contribute to department operations by managing tickets, participating in projects, and handling ad-hoc requests. Provide guidance on best practices, process improvements, and technical approaches to enhance team efficiency and effectiveness. Qualifications Proven experience in IT support, incident management, and team leadership. Strong troubleshooting skills, with the ability to handle both technical and interpersonal challenges. Effective communicator, with the ability to make complex technical information accessible. Commitment to fostering a learning culture and supporting team members professional growth. This is a hybrid position requiring on-site 2-3 days per week. If you're passionate about IT management, team development, and proactive support, we invite you to apply.

Created: 2024-11-26