US Tech Solutions | Ops Specialist - Payment Proc. - ...

JOB DESCRIPTIONThe Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure.Payment instructions may be a manual instruction such as fax or an automated instruction such as swift S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met.Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.Responsibilities:1. People Skills: - Demonstrate quality working relationships with others in the group as well as internal parties. - Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance. - Communicate professionally and constructively with team members as well as clients and internal parties - Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.2. Control/Risk Management: - Identify, escalate and communicate risks appropriately - Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to client policies and procedure and the various processing deadlines.- Escalate unclear instruction to management- Making recommendations for control improvements - Promptly and accurately follow new or updated procedures- Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation. - Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service3. Process Improvement: - Seek to understand all processes, procedures and practices; challenge those that don't make sense- Identify opportunities to improve the FT payment processing - Identify and escalate manual instruction that has potential for automation or non-STP'd automated instruction with incorrect formatting in order to increase STP rate- Optimize productivity, while balancing the need to meet each client's deadlines Skill Set:Requirements:- Excellent oral and written communication skills- Strong customer service skills- Strong Organizational Skills- Ability to work effectively in a fast paced deadline driven environment- Detail oriented - Able to work in a team environment and independently - Strong typing skills - Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus - Hours are 10:30am - 6:30pm. Position requires holiday coverageAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2024-11-26