Highmark Health | Technical Engineer | pittsburgh, pa

Company : enGen Job Description : JOB SUMMARY This is a dynamic and challenging role that requires a passionate and technically skilled individual with a strong commitment to exceptional customer service and user experience. This role is a key contributor to the success of our organization's digital workplace strategy with a focus on meeting room technology and meeting support. As a Technical Engineer, you will be responsible for designing, implementing, and supporting a range of solutions across our clinical locations in collaboration with other engineers and analysts on the team who sit across the organizational footprint. Those solutions will be comprised of both back-end systems that are transparent to meeting participants who utilize the technology in the meeting rooms, and the equipment in the meeting rooms that those meeting participants operate and rely on for successful meetings. Your digital media production skills will also be utilized in the production of audio, photography, and video media. This role will teach/train others regularly, not the "Occasionally" designation that is currently shown. This role will travel from the office to various work sites or from site to site regularly, not the "Rarely" designation that is currently shown. This role does require a physical work site. (Or am I misunderstanding what that means?) This role will require lifting 10 to 25 pounds constantly, not the "Occasionally" designation that is currently shown. This role will require lifting 25 to 50 pounds occasionally, not the "Rarely" designation that is currently shown. ESSENTIAL RESPONSIBILITIES Responsible for one or many of the following tasks: analyzing, designing, coding, testing andimplementingtechnical solutions, as well as providing general production monitoring and support, meeting defined scope, target dates and budgets with minimal or no defects. Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs Monitor work against production schedule andprovide progress updates and report any issues or technical difficulties to leadership on a regular basis. Document technical processes and procedures, and participate in technical reviews and knowledge sharing sessions Collaborate on the design and implementation of with architecture to ensure solution alignment to enterprise goals and standards Perform technical analysis and provide insights to support decision-making across various departments Stay up-to-date with the latest relevant technologies and industry best practices Other duties as assigned or requested. EXPERIENCE Required 3 years of experience in one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects 3 years of technical problem solving, solution implementation, team/project collaboration experience 3 years of basic computer science concepts and principles, common operating systems, development languages/scripting Preferred Audio-Visual Integration : Proven success regarding the design and implementation of cutting-edge audio-visual solutions for meeting rooms and other spaces in clinical locations. Digital Signage : Proven success in ensuring uptime and the smooth operation of hardware systems that meet the needs of the business owner for each system. Media Production : Demonstrated ability to produce high-quality audio (i.e. podcasts, etc.), photography (i.e. professional headshots, event photography, etc.), and video (i.e. talking heads, etc.) for use both internally and externally. Meeting Live Stream : Proven success with the management of a streaming backend and with the operation of in-room the real-time video streaming for events, conferences, and meetings. Meeting Support : Proven success with providing technical support for meetings and conferences for groups of hospital administrators, corporate executives, and clinicians holding various credentials. Support will occur both in on-site meeting rooms using installed equipment and in off-site venues utilizing portable equipment. Video Conferencing : Proven success in the management and maintenance of an organization's video conferencing backend, endpoints, Microsoft Teams cloud video interoperability, and Zoom platform. Interpersonal Communication : Demonstrated ability to interact with care providers at all levels of credentialing as well as an organization's administrators and other leaders in a helpful and effective manner. SKILLS Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment Adaptability: Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization Analytical Thinking: Analytical skills with a focus on detail and accuracy Interest and ability to learn other technologies as needed Technical Proficiency: Comfortable with a range of data tools and technologies, with a willingness to learn new skills as needed Track record in designing, implementing, and/or supporting large-scale technical solutions Sense of ownership, urgency, and drive Demonstrated passion for user experience and improving usability Team Collaboration: A team player who can work effectively in cross-functional environments EDUCATION Required Bachelor's degree in Computer Science, Information Systems, Computer Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Preferred Bachelor's degree in Communication Technology, Music Technology, User Experience, or related field. Advanced degree in the same. LICENSES or CERTIFICATIONS Required None Preferred Relevant professional certifications such as Certified Technology Specialist (CTS). Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. EEO is The Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( ) We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below. For accommodation requests, please contact HR Services Online at California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J252524

Created: 2024-11-26