Schulte | Guest Experience Supervisor | greenville, sc

Do you love meeting new people from around the world? Do you have a can do attitude and contagious smile? Do you excel when working in a supportive team environment? If so, you may be a perfect fit to join the team at Courtyard Greenville Downtown Since opening in 2011, Courtyard Greenville Downtown has been one of the highest performing Marriott hotels in the world, winning awards annually since opening including the Marriott Gold Circle Award in both 2022 and 2023, along with the Schulte Hospitality Guest Satisfaction Award for three consecutive years. We take the responsibility of hosting our guests to heart and share with them the southern charm that makes Greenville so special in every interaction. We are currently seeking a new Guest Experience Supervisor to join our front desk team and are looking for individuals who want to be a part of something special. If you have a spirit to serve and are always willing to go the extra mile to brighten someone's day, we want to meet you. Previous hotel experience is not required, but a positive attitude is and customer service skills are preferred. JOB COMPETENCIES: Commitment to Task : Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills : Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions. Flexibility : Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative : Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude. Managing Execution : Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Teamwork : Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts. The role of the Guest Experience Supervisor is to provide an unforgettable experience for our Guests both through personal interactions and directing, coaching, and teaching our associates to provide an incredible experience. They will collaborate with other departments and property leadership on all things brand awareness to drive guest satisfaction and business objectives. Key Responsibilities MARRIOTT BRAND AMBASSADOR and PRODUCT KNOWLEDGE: Become knowledgeable of the Courtyard by Marriott Brand and leverage resources designed to delight our guests. Display a "Guest comes first" attitude by prioritizing Guest Experience. Acts as a positive role model for others by demonstrating passion and enthusiasm. CUSTOMER FOCUS: Ensures guest's feel appreciated and satisfied. Leads customer engagement initiatives designed to create stronger relationships and more memorable experiences. RESPONSIBILITY FOR BUSINESS RESULTS: Contributes to s business metrics; celebrate success and make suggestions for improvement when necessary Role models the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals. FRIENDSHIP and COLLABORATION: Cultivates a team-oriented environment where fellow associates and subordinates feel supported and appreciated. Coaches and provides feedback to associates in various positions and provides feedback to the Manager's regarding associate performance. Partners with or when the Manager on Duty to uphold Courtyard by Marriott's aesthetic standards. Trains and educates Associates on new product knowledge, selling strategies and new merchandise presentation techniques. INITIATIVE and JUDGEMENT: Actively seeks feedback from peers and management on ways to self-develop to add value to the team Ensures all areas of the store are neat clean, organized, operational and safe Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of department. Assist in training new associates and cross-training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk Coordinates blocking of rooms. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Notify Maintenance Department of any maintenance issues. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. Acts as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

Created: 2024-11-26