V-Soft Consulting Group | Incident Analyst - Contract |...

Incident Analyst - Contract Primary Location: Rosemont, Illinois V-Soft Consulting is currently hiring for an Incident Analyst - Contract for our premier client in Rosemont, Illinois . WHAT YOU'LL NEED: Technical Requirements and Certifications " ITILv4 certified or demonstrate knowledge of ITIL best practices. ITIL Intermediate Certification. PMP Certified. Education and Experience " Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management. Proficient in Microsoft Office Suite, emphasis on Excel and PowerPoint. 1 - 3 years Incident Management Experience. 1 - 3 years Problem Management Experience. Excellent communications skills. Able to demonstrate efficient time management skills. Able to strive for quality and accuracy within deliverables. Must have a passion for working with various groups and technologies. This position must pass a post-offer background and drug test. Preferred: Strong understanding of network, server, and infrastructure technologies. WHAT YOU'LL DO: Job Responsibilities: Participate in a 7x24 on-call rotation to manage major incidents. Creates metrics and reporting for measuring corrective action success and the impact the corrective actions have by reducing mean time to resolve incidents and the number of incidents throughout the environment. Own business impacting events, restoring the environment to normal service operations w/cross-functional partners. Ensure timely communications and updates are provided to key stakeholders for major incidents. Drives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completion. Develops and maintains incident and problem management policies, procedures, processes, and documentation related to incident and problem management tools. Work with internal and external support teams to ensure that the requirements are being met in incident and problem management meetings. Ensure adherence to Incident and Problem Management process and service level expectations (SLEs) through monitoring and escalation where needed. Other projects or duties as assigned. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call (844) . #LI-LG1

Created: 2024-11-26